Root Cause Analysis (RCA) is a systematic process designed to uncover the fundamental, underlying issues that lead to IT incidents. These 'root causes' are often masked by surface-level symptoms, making them challenging to identify without a systematic approach. Root Cause Analysis serves as a metaphorical excavation, drilling past the initial problems to discover deeper, hidden issues.

In today's business environment, the continuity of IT systems is crucial to the success of an organization. Unforeseen disasters, such as infrastructure failures or cyber attacks, can severely impact the productivity of your organization. To mitigate these risks, IT departments must develop and implement robust disaster recovery (DR) plans. But, how can you ensure that these plans work effectively in times of crisis?

Explore our insightful May 2023 report on the uptime of top cloud providers. We've carefully assessed the health of these leading services by monitoring outages and issues throughout the month. Using data from their official status pages, we've normalized the information to create a clear and concise overview of their reliability. Find out how your favorite cloud provider stacks up in this essential report.

As someone tasked with handling the pitfalls and consequences of unwanted downtime, it can be difficult to keep up to date with the latest software developments working to address these undesirable yet inevitable situations. And yet, whilst recognizing this fact is a necessary condition of overcoming such challenges, it is not in itself sufficient to meet the task.

In 2023, monitoring is essential to modern DevOps teams' work. DevOps teams need reliable and flexible tools to effectively monitor and manage complex systems that can provide real-time insights into system performance, availability, and security. Open-source monitoring tools have become increasingly popular due to their cost-effectiveness, flexibility, and community support.

AWS users usually assume that Northern Virginia, also referred to as US East (N. Virginia) and us-east-1, is the least reliable in terms of uptime. We analyzed AWS outage history in 2022 across regions to see if N. Virginia, indeed, had the most downtime. Then we reviewed and proved some of the theories as to why N. Virginia has the most outages.

To understand the reliability of the popular learning management systems (LMS), we analyzed incident and outage reports from the official status pages for Seesaw, Blackboard, Canvas by Instructure, PowerSchool, Nearpod, and Google Classroom over a one-year period.

Although some organizations may hesitate to publicly announce when they have an incident — afraid that acknowledging outages will scare customers away — the opposite is often true. When you proactively communicate with your customers, even during bad times, you have the opportunity to not only build trust but also buy grace during the incident.

With CloudHarmony retiring on May 15th, 2023, let’s look at CloudHarmony alternatives that can provide you with information on cloud services and help you navigate through comparing one provider to another.