Automation is a powerful tool. With some foresight and a little elbow grease, you can save hours, days, or even months of work by strategically automating repetitive tasks. What makes automation particularly beneficial is that it eliminates manual interaction with multiple systems. Rather than manually uploading data to an event response system or notifying key support personnel of an incident, tying these tasks together through automation can reduce critical time and help resolve problems faster and more efficiently. But, before we can fill in the gaps between all of the platforms we are responsible for, we first need to understand how data moves around on the web and how we can use that process to our advantage.
Delivering business-critical applications and code relies on two key factors; functionality and efficiency. Mock and Unit tests are a few industry standards that aim to ensure the correct functionality of your code, catching potential bugs and issues before deployment. These tests are vital to workflows, CI/CD pipelines, and the overall build and deployment process. While functionality may be sound, one key aspect that is oft-forgotten is the efficiency and performance of your code.
Puppet 6 brought the ability to defer functions to runtime on the agent, and now we've released improvements that make this easier to do. Read on to find out more and to make sure your modules are ready to be deferred.
Continuous Integration and Continuous Delivery (CI/CD) is perhaps best represented by the infinity symbol. It is something that is constantly ongoing, new integrations are rolled out while not interrupting the flow of information that is already running, as to stop systems in order to update them can be costly and inefficient. In order to ensure that you can successfully implement the latest builds into your system, it is important to know how well they will run alongside the components that are already installed and where there may be bottlenecks.
The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.
