Operations | Monitoring | ITSM | DevOps | Cloud

Workflow Management for IT Departments: Enhancing Efficiency Through Automation

Workflow management lets IT departments streamline processes, enhance efficiency, and reduce errors. By automating repetitive IT tasks, your IT team can focus on more strategic activities, ultimately driving innovation and improving service delivery. Here’s how to get started.

What Are SOAPs? De-Mystifying Service Orchestration and Automation Platforms

Service Orchestration and Automation Platforms (SOAPs) represent a significant advancement in enterprise orchestration, integrating various applications and infrastructures. SOAPs enable Infrastructure and Operations (I&O) leaders to design and implement business services by combining workflow orchestration, workload automation, and resource provisioning across an organization’s hybrid digital infrastructure.

Use Ansible playbooks in CFEngine policy with promise-type-ansible module

Whether you are migrating from Ansible to CFEngine to gain some of the benefits of scale or autonomy or just need some functionality in an Ansible module, the ansible promise type can be a great tool to utilize. It also provides a compelling alternative to ansible-pull and works around some of the caveats included with that strategy. CFEngine has battle-tested features needed for the pull architecture.

Platform Engineering Best Practices: Data Security and Privacy

Security is and will always be a huge concern, and Platform Engineering is here to stay: so, what are some Platform Engineering best practices that can support your data security and privacy efforts? You’d be surprised where they overlap, and what you can learn about putting security and productivity together — we’ll explain.

Third Largest Retailer Worldwide Builds Automation Over Time to Launch Cost Savings, Surge ROI

A leading retailer based in the U.K., in early 2021, was in search of help to solve a few problems its business was facing, and so they decided to implement automation—starting with the resolution of service desk tickets. There were too many tasks and processes that the company’s IT team was completing manually. They needed to automate such repetitive work, with the potential to build onto other automations already in place.

Feature Friday #11: namespaces

Did you know that CFEngine has namespaces? Let’s see how they can facilitate policy sharing while avoiding “duplicate definitions of bundle” errors. Most of the Masterfiles Policy Framework (MPF) and policy examples for CFEngine use the default namespace. However, body file control allows you to specify a namespace that applies for the rest of the file or until it’s set again by another body file control.