When I started at Puppet three years ago, I saw a company with a tremendous customer base, an active open source community, an incredible reputation, products that solved some of the hardest problems in the operations space, and a passionate team that had deep values and was purpose-driven, both of which are at my core as a leader.

IT service desk technology has made tremendous strides over the past decade. Despite this fact, however, a recent survey by Gatepoint Research revealed that 74% of today’s on-site workforce still relies on phone calls to get the support they need. Remarkably, this number is even higher (80%) amongst remote workers. This is placing a heavy burden on support teams that are already stretched too thin.

It can be challenging for even the most experienced IT organizations to embrace the latest DevOps automation tools and then ensure they are implemented in the most optimal way across a hybrid IT estate. Infrastructure teams are faced with increasing deployment complexities, budget and staffing constraints, competing priorities, and the challenge of supporting expanding development teams, impacting their organizational goals and KPIs.

Databases are great for data processing and storage. However, in many cases it is better or easier to work with data in files on a file system, some tools even cannot access the data in any other way. When a database (DB) is created in a database management system (DBMS) using a file system as its data storage, it of course uses files on the given file system to store the data.

Continuous Delivery for Puppet Enterprise (PE) is a tool for streamlining and simplifying the CI/CD process of your Puppet code. Continuous Delivery for PE offers a prescriptive workflow to test and deploy Puppet code across environments. ServiceNow includes a powerful Flow Designer. Why not combine Continuous Delivery for PE pipelines with the ServiceNow Flow Designer to improve and automate your change management process even further?

The cloud is easy and powerful—until it’s not. Once companies have customers, commitments, and compliance concerns, they often have to create cloud operations teams to manage the cloud on behalf of their fellow employees. Often, organizations that migrate to the cloud find themselves hampered by inefficient cloud operations if they haven’t standardized their IT procedures for operability.

With agile development, the software development life cycle has evolved, with a focus on customer satisfaction to enhance product features based on user feedback. This helps shorten the time to market, since teams can release a minimally viable product, then continuously improve its features. The agile technique encourages team cooperation through sprints, daily standups, retrospectives, testing, quality assurance and deployment.