Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow.
The term Site Reliability Engineer (SRE) first appeared in Google in the early 2000s. In Google’s 2016 SRE Book, Benjamin Treynor Sloss wrote that, generally speaking, “an SRE team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their service(s).” This means that the SRE teams at Google decide how a system should run in production as well as how to make it run that way.
The last couple years have set new global benchmarks for the data and technology sector, putting companies that have considerably accelerated their digitisation processes in the front row. Our relationship with technology also changed immensely. One that has created new expectations by and for all stakeholders – from consumers to enterprise technology companies and governments.
For the next interview in our series speaking to technology and IT leaders around the world, we’ve welcomed Co-chair of Cybersecurity, Data Protection & Privacy at Clark Hill, Jeffrey R. Wells to share his views on the state of cybersecurity today.
Unless you are one of the 1% of enterprises that have zero workloads running in the publice cloud, you need a cloud cost optimization tool. Yes, you do. And if you have workloads running in multiple public clouds—which somewhere in the neighborhood of 85% of enterprises do—you really need a cloud cost optimization tool. If I’m preaching to the choir, feel free to skip to the end of this article where you’ll find a link to try Virtana Optimize for free.
A key aspect of my job is to speak to End-User Computing (EUC) professionals on a regular basis—analysts, customers, partners, etc.—to better understand their challenges and objectives. Unsurprisingly, one topic has been coming up a lot lately: Windows 11. Surprisingly, nobody wants to actually deploy it. Or, at least, not right now. Why? After countless discussions, 4 reasons were made clear for their reluctance with Windows 11: These are all valid points.
The global health crisis has accelerated the digital transformation within the financial services industry.
Supporting large applications with enormous crash volumes can be a real pain in the hindquarters. It is extraordinarily difficult for organizations to optimally dispatch engineering resources without excellent data and proper tooling. At BugSplat, we recently upgraded the tooling we provide to developers so that they can group related crashes and better target their support efforts, deliver more stable applications, and deliver more value to their customers.
