Operations | Monitoring | ITSM | DevOps | Cloud

How Your ITSM Tool & PagerDuty Make a Dynamic Duo for Real-Time Work

There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and chat. Meanwhile, you in central IT have business leaders asking for updates, angry internal users calling the help desk, and customer service representatives asking for information. You have hundreds of tickets all pertaining to the incident in your ticketing system.

How to check NFT supply with AWS Lambda?

Non-Fungible Tokens, or short NFTs, are all the rage right now. Everyone and their pets are starting an NFT project. Some people got rich from using NFTs; others did not. Some say it’s the savior that will rip the power away from big corporations and give it back to the creators; others say it’s just a giant pyramid scheme.

Why Hybrid, Multi-Cloud Visibility Is Everybody's Problem

When you have workloads running in a hybrid, multi-cloud environment, it’s hard to get a unified view of your entire infrastructure. In fact, Virtana’s recently published State of Hybrid Cloud and FinOps survey reveals that only 36% of respondents said they have comprehensive, unified visibility and management capabilities across all their public clouds, leaving more than two-thirds (68%) with less-than-ideal conditions for managing their multi-cloud infrastructure.

Pulseway - IT support just got a whole lot smarter

Support teams spend most of their time repeatedly fixing the same issues in the same way. The Pulseway client portal allows you to automate these resolution paths while giving end-users immediate responses to common issues. By reducing the support load, you have more time to focus on proactive, higher-value activities, while users no longer wait in support queues.

How government agencies are improving citizen and employee experiences

Government agencies had to adapt to a rapid increase in demand for services in 2020. They also had to adjust to a remote workforce. Many found themselves picking up the pace of their digital transformations and trying to modernize during a global health crisis. Perhaps above all else, many learned the importance of using the right digital tools, platforms, and services. They still have a long way to go.

How to easily track DORA metrics

With Sleuth, you can instantly and automatically track the four DORA metrics: Change Lead Time, Deploy Frequency, Change Failure Rate, and MTTR. No more, no less. Sleuth tracks them accurately, doesn't attempt to track dubious individual metrics, and doesn't require any manual work. SLEUTH A deploy-based Accelerate Metrics tracker both managers and developers love.