Operations | Monitoring | ITSM | DevOps | Cloud

Have you ever considered leveraging generative AI, also known as GenAI, to support your network operations? If so, you are not alone. According to IDC, teams in 43% of IT organizations are investigating various potential applications of GenAI. Additionally, Gartner predicts that within the next two years, GenAI technology will be responsible for 20% of initial network configurations.

When sending data to Google Cloud, like logs, metrics, or traces, it can be beneficial to split the data up across multiple projects. This division may be necessary since each team has its own project, a central project is used for security audit logs, or for any other reason that your organization has. BindPlane has effective tools to manage this process. In this walkthrough, we will add fields to telemetry entries, allowing us to associate entries with a specific project and properly route them.

Gone are the days when customer support was just a nice “add-on” to your company portfolio. As we move towards a more inclusive society, with hybrid or remote work blurring many cultural and geographical differences, more people value authenticity and knowledge in the companies they work with.

Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.

MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.