Operations | Monitoring | ITSM | DevOps | Cloud

IT Service Management (ITSM): A Complete Guide

As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.

Top B2C eCommerce Strategies in 2025: What's Actually Working

ECommerce is a mess right now. Luxury platforms are crashing. Social commerce is booming (but probably not for long). CAC is through the roof. And somehow, despite all this, brands still need to find a way to stand out, sell, and make money. If you’re running an eCommerce brand in 2025, here’s what’s actually working—and what’s just hype.

How to design the perfect SLA, SLO and SLM compliance dashboards

Service level metrics—SLA, SLO, and SLM—are game-changers, helping you unlock actionable insights, improve service reliability, and align your IT service efforts with business objectives. This webinar will explore how AI-powered analytics can help you proactively establish and monitor key service level metrics to drive your IT service performance to new heights.

Demo Roundups! Security Incident Management

Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).

APAC Rundeck by PagerDuty Meetup - February 2025

Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.

StatusGator now monitors 5,000 services - and growing!

We’re thrilled to announce a major milestone: StatusGator now monitors more than 5,000 services! Whether you rely on cloud platforms, SaaS tools, developer APIs, or infrastructure providers, we’ve got you covered. Our extensive service coverage means you can track the status of all your critical dependencies in one place, reducing downtime surprises and keeping your team informed.

Moving to VDI? Don't Forget Your Web Apps

I recently spoke to one of our Customers in Financial Services, who offer financial services through a network of Agents located across the United States. The agents are customer-facing and revenue generating. They rely on a variety of browser-based applications to deliver services to their clients – making these applications mission-critical.