Operations | Monitoring | ITSM | DevOps | Cloud

Bill has built something truly special. For nearly a decade, this has been the place where data center leaders move beyond the basics and tackle real challenges: driving adoption, demonstrating ROI, navigating organizational change, and turning infrastructure data into strategic advantage. Following in his footsteps is both an honor and a responsibility I don’t take lightly. What we’ll cover in this Edition: This isn’t a product demo.

Spring is the perfect season to rethink how you manage your data center. Many operators struggle with outdated tools that slow down capacity planning and energy use optimization. Hyperview’s AI-powered, cloud-based data center infrastructure management (DCIM) offers clear real-time insights and agentless asset discovery to cut costs and carbon footprints.

Broker networks grow from success but often become fragile webs. A global retailer's journey from Apache ActiveMQ chaos to reliable operations shows how unified visibility, automation, and governed self-service transform messaging from liability to strategic asset.

It is 2:13 a.m. A mobile alert fires due to elevated error rates on a customer facing API. You jump in. Metrics show a spike in auth failures. The service was not deployed recently. The code appears unchanged. But something is different.

JC, the Director of Software Engineering, Cloud at LogicMonitor, shares how Cost Optimization enabled his team to shift to Cost-Intelligent Observability and tackle an unexpected and growing cloud bill. As engineers, we live and breathe performance. We obsess over latency, reliability, and uptime, the hallmarks of a healthy system. But there’s another metric that’s becoming just as critical: cost.

Load balancers are the primary entry points to distributed applications. By strategically directing the flow of incoming web traffic to specific endpoints, load balancers help optimize throughput and ensure the horizontal scalability of applications. In modern systems, load balancers often do more than their name suggests: Beyond basic load distribution, they analyze requests and route traffic based on a wide range of variables, such as client identity.

Modern organizations often operate from multiple locations. From retail stores to global enterprises, many companies rely on distributed wired and wireless networks to keep business-critical applications online. Aruba Central provides a centralized, cloud-based platform for managing that infrastructure at scale.

Modern IT teams are experimenting with AI agents. But individual agents, working in isolation are not enough. To truly achieve Agentic IT Operations, organisations need a platform — one that coordinates, governs, and contextualises AI-driven actions across the entire IT landscape. That’s where Interlink Software comes in.

For decades, telecom network operations have depended on traditional OSS tools – complex, services-heavy platforms that take years to modernize and even longer to deliver measurable business impact. This year at MWC, the leading OSS vendors showcased a variety of new AI extensions for their portfolios and marketed them as the fastest path to autonomous network operations. They are not.