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7 Measurable Goals for Customer Support Team
The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.
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Android Kiosk Mode:The Kiosk Software Solutions for small business
Have you ever visited a place like a library or a museum where the computer or tablet is only used for certain information or services? This is made possible through kiosk software. It allows a device to only access certain programs or applications. It prevents the device from accessing any other features or functions of the operating system.
Sending custom log messages to Cloud Logging from Apigee
In this video, we'll be demonstrating how to create and send custom log messages from an Apigee API Proxy to Google Cloud logging.
PagerDuty Mobile: Stay ahead of incidents, anywhere, anytime
Experience an all-in-one app for viewing, managing, and responding to critical incidents with PagerDuty Mobile. It gives you immediate access to incident details, service information, and recent change events. You can easily set up Slack channels and video conferences for streamlined incident response through incident workflows. So you can deliver faster time to resolution and focus more time on what matters the most.
What is the difference between unsupervised and supervised learning in machine learning?
Machine learning affects nearly every aspect of our daily lives. To understand how this technology works and how you can use machine learning, it’s necessary to know the difference between unsupervised and supervised machine learning. The following are essential points regarding the different aspects of unsupervised and supervised machine learning.
Unlocking the Potential of Machine Learning on the Cloud
Nowadays, when most people think about the term “machine learning,” they think of advanced, refined applications such as Chat-GPT, the chatbot-based deep learning text generator, or AlphaGo, the computer program that’s currently the “world's best player” of the board game Go.
Bleemeo Community Edition
The Bleemeo Community Edition is the Open Source and self hosted version of the Bleemeo monitoring solution. It is composed of three main components: And some third party components: In this article, we will show you how to install and configure these components to have a fully working monitoring infrastructure.
Building a Mock Server from User Traffic in Kubernetes
A mock server can prove useful in many circumstances. Imagine you’re an engineer working on optimizing a feature inside of an existing API that relies on multiple other microservices to function properly. To fully test the optimizations, you’ll have to set up test versions of all the dependencies, which quickly proves to be quite a task in and of itself. This is where a mocks—a server that simulates the behavior of a real server—can be very beneficial.
Mobile Learning: How it Transforms The Modern Classroom and Training
Mobile learning consists of learning on the go, via your smartphone or tablet. In a business setting, mobile learning offers the possibility for employees to follow their training wherever they are, with online courses and other content being accessible at all times. This learning method is available on many learning management system (LMS) platforms but, as we will see later, it is necessary to be vigilant in the choice of the latter because mobile learning comes with some technical constraints.