Operations | Monitoring | ITSM | DevOps | Cloud

Latest posts

Pokemon Co. International and Sumo Logic's Joint Journey to Build a Modern Day SOC

The world is changing. The way we do business, the way we communicate, and the way we secure the enterprise are all vastly different today than they were 20 years ago. This natural evolution of technology innovation is powered by the cloud, which has not only freed teams from on-premises security infrastructure, but has also provided them with the resources and agility needed to automate mundane tasks.

ServiceNow: Maximize IT Efficiency with SAM on a Single Platform

ServiceNow is the world’s fastest growing enterprise software company. ServiceNow makes work, work better for people. Our cloud-based platform, products and automated workflows deliver digital experiences that help people do their best work. Our Software Asset Management product streamlines and simplifies how work gets done. Software Asset Management (SAM) enables IT leaders to take control of their software licenses by procuring, managing, and optimizing the software needed to align to the business.

ServiceNow: Avoid Customization Pitfalls: Innovate and Meet Demand at Scale

Business-smart customization comes down to one simple equation: Will customization deliver business value that is greater than the cost to maintain it? Excessive customization can complicate your upgrade and bog down the user experience. Discover how you can avoid customization pitfalls and adhere to technology best practices.

ServiceNow: 5 Ways Transforming Your Customer Care Pays Off in Steady Business Gains

Improving customer experience is the top priority for customer service leaders at many companies. Yet, these companies frequently add new technology without considering transformative changes in the operational processes that support them. They overlook ways to provide value across the full customer journey through a connected, end-to-end experience.

ServiceNow: Why Configuration and Asset Management should run on a single platform

Most IT folks who live in the Ops world exist in a heads-down environment where they care a whole lot about what’s happening right now. However, it’s also important to have visibility on financial or compliance impacts to the business. Configuration Management is great for the here and now but it takes real IT Asset Management (ITAM) to harness the full SDLC (software development life cycle).

ServiceNow: Delivering continuous digital transformation at USAA

As a digital organization, USAA continues to find new ways to leverage the latest technologies to provide leading-edge services for millions of members. Hear how USAA delivers innovative solutions, custom applications, automation and mobile-first experiences across their business – all directly aligned to USAA’s transformation vision.

Setting up Sumo Logic - October 2018

Designed for Administrators, this course shows you how to set up your data collection according to your organization’s data sources. Best practices around deployment options ensure you choose a deployment that scales as your organization grows. Because metadata is so important to a healthy environment, learn how to design and set up a naming convention that works best for your teams.