Operations | Monitoring | ITSM | DevOps | Cloud

By 2029, AI will autonomously handle 80% of customer interactions. That leaves your human agents handling only the remaining 20% the complex, emotionally charged moments that determine whether customers stay or leave. You're building a Ferrari for highway driving while your emergency braking system still relies on hope and 2019 escalation protocols.

For most of the last decade, the direction of cloud strategy was clear: standardize, consolidate, and reduce sprawl. Engineering teams worked to pick a primary cloud, reduce vendor dependencies, and simplify their stacks. FinOps teams unwound years of fragmentation. Platform teams built guardrails to make sure it didn’t happen again. Then AI arrived, and it’s a fundamentally different class of workload. AI demands specialized hardware and, increasingly, diverging providers.

The secret to hyperscaler success isn’t magic. Kentik Co-founder and CEO Avi Freedman explains how organizations can adopt the same operating principles and empower network teams to drive results that far exceeds their headcount.