Operations | Monitoring | ITSM | DevOps | Cloud

The Real Path to AI Automation Starts With Less Fragmentation

Fragmentation limits AI automation because context is split across systems, forcing humans to bridge the gap. Most IT environments are fragmented by design. Observability data lives in one set of systems, investigation happens in another, and execution sits behind separate tools with their own ownership and controls. During an incident, context does not move with the work.

The History of AI in IT Operations: How We Got to Autonomous IT

Autonomous IT is the result of a long operational evolution, from static monitoring and rule-based automation to AIOps and now to systems that can increasingly diagnose, prioritize, and act within defined guardrails. Autonomous IT gets talked about like it appeared out of nowhere. As if someone flipped a switch and suddenly systems started managing themselves. The reality is far less dramatic and far more instructive. What we’re seeing today is the result of decades of incremental progress.

Why Your Website's FAQ Page Is Failing Visitors And How AI Search Can Fix It

Your FAQ page should be your hardest-working asset, but it's probably doing the opposite. Instead of guiding visitors, it's slowing them down. People land there with simple questions, face cluttered layouts or outdated answers, and leave without clarity. That frustration doesn't just hurt user experience; it quietly impacts conversions, trust, and even your search visibility. The good news? You don't need a full redesign to fix it. Most FAQ issues come down to relevance, structure, and how easily answers can be found. When those three things break, everything else follows.

Sample AI traces at 100% without sampling everything

A little while ago, when agents were telling me “You’re absolutely right!”, I was building webvitals.com. You put in a URL, it kicks off an API request to a Next.js API route that invokes an agent with a few tools to scan it and provide AI generated suggestions to improve your… you guessed it… Web Vitals. Do we even care about these anymore?

The Path to AI-Ready Operations Begins with Truth

Enterprises expect AI to improve how they operate, yet many underestimate the level of clarity required for intelligent systems to perform reliably. AI-assisted operations demand input signals that are accurate, consistent, and interpretable. They require a unified understanding of how services behave, how disruptions originate, and how decisions influence downstream outcomes. This level of coherence is impossible without operational truth.

Testing AI with AI: Why Deterministic Frameworks Fail at Chatbot Validation and What Actually Works | Harness Blog

Chatbots are becoming ubiquitous. Customer support, internal knowledge bases, developer tools, healthcare portals - if it has a user interface, someone is shipping a conversational AI layer on top of it. And the pace is only accelerating. But here's the problem nobody wants to talk about: we still don’t have a reliable way to test these chatbots at scale. Not because testing is new to us. We've been testing software for decades.

Why Connected Platforms Will Power the Next Generation of AI in Engineering | Harness Blog

AI is quickly becoming part of the engineering workflow. Teams are experimenting with assistants and agents that can answer questions, investigate incidents, suggest changes, and automate parts of software delivery. But there is a problem hiding underneath all of that momentum. Most engineering environments were not built to give AI the context it needs. In many organizations, the service catalog lives in one place. Deployment data lives in another. Incident history sits in a separate system.

Komodor Provides Autonomous AI SRE Troubleshooting for ClusterAPI

Cluster API (CAPI) is transforming how organizations deploy and manage fleets of Kubernetes clusters by introducing declarative, Kubernetes-style APIs to automate cluster provisioning and lifecycle management. While CAPI excels at creating consistent and repeatable cluster deployments across different infrastructure providers, operating it at a massive scale introduces unique day-to-day challenges.