Operations | Monitoring | ITSM | DevOps | Cloud

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.

Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.

#itautomation #podcast #automatedsolutions #artificialintelligence

Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.

Ribbon Acumen is an AIOps & Automation platform for voice and data networks. It's comprised of a series of ready-made applications and a Builder capability that enables organizations to combine those applications with AI to create custom workflows. Those workflows can analyze and react to data from devices and applications, enabling Acumen to automate network deployment and operations, as well as provide tools to rapidly resolve issues.

The AIOps and observability market has always been fragmented—and it’s not by accident. Different domain-specific tools, multiple data types, and reliance on supervised learning created complexity and silos. Now, a new approach is emerging. By placing LLMs at the center of decision-making, Agentic AI has the potential to unify this fragmented space and truly transform AIOps. This clip explains the root of fragmentation—and why the agentic approach offers a way forward. For a deeper dive, visit our website to see how the Fabrix.ai platform is architected to solve the real-time data challenge in AIOps.

We hit the floor “man on the street” style at TM Forum’s Innovate Americas Dallas and hit up attendees with two hard hitting questions. Check out what they had to say!#InnovateAmericas.