Operations | Monitoring | ITSM | DevOps | Cloud

At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.

See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.

RITA, Resolve’s AI IT agent, automates license requests instantly with no tickets and no waiting. See how Zero Ticket IT transforms service desk efficiency.

BigPanda Change Risk Management delivers scalable, proactive change management with AI-powered analysis and improves service reliability.

Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.

The new Problem Management feature in BigPanda automatically identifies underlying patterns and root cause across incidents, giving problem managers the insights they need to resolve issues permanently.