Resolve's Zero Ticket Minute - Ep. 23
Most AI agents fail in real operations. Too many systems. Too many edge cases. If it needs babysitting, it’s not ROI. Zero Ticket means automation that resolves work end to end.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on AIOps, alerting in complex systems and related technologies.
Why Traditional Observability Breaks Down in Hybrid Cloud Environments
Hybrid cloud has reshaped the way enterprises build, run, and troubleshoot digital services. Applications now stretch across on-premises infrastructure, cloud platforms, regional services, interconnects, and distributed dependencies that change constantly. Operational complexity has expanded with that footprint, yet many observability practices still reflect assumptions from an earlier era of simpler architectures and clearer boundaries. That gap shows up fast during an incident.
Episode 11 - Human Choices in an AI Future (Part 1)
What if the biggest risk in the AI era isn't the technology, but waiting for someone else to tell you what to do with it? In this episode of The Intelligent Enterprise, host Tom Stoneman sits down with Karthik Ravindran, General Manager of Enterprise Data and AI at Microsoft, to unpack what it really takes to thrive alongside AI, not in spite of it.
Closing the Evidence Gap
Compliance teams are entering a moment where the expectations placed on them far exceed the visibility tools they have available. AI-driven environments introduce new forms of variance, drift, and distributed decision-making that unfold across infrastructure, models, agents, and services. These patterns do not map cleanly to the evidence structures that compliance processes rely on.
AI Governance vs AI Innovation: Are AI Agents Outrunning Enterprise Oversight?
In this special episode of Agents of IT, the team dives into one of the biggest questions shaping enterprise AI right now: Is AI adoption moving faster than governance can keep up? Ari, Fran, Zach, and Ian break down the growing tension between agentic AI, automation, security, and oversight. From AI hallucinations and context overload to GRC challenges, shadow AI, and the future of AI governance roles, the conversation explores what enterprises need to consider as autonomous operations become reality.
Anomaly Detection in HEAL Software AIOps
Every week, thousands of engineers, SREs, and IT leaders type questions about anomaly detection into ChatGPT, Reddit, and Stack Overflow. They are all trying to answer the same underlying question: why do production incidents keep catching us off guard, and how do we stop them?
Optimizing Team Strengths for Effective Operations
Most people think great network engineers are defined by technical expertise. This episode challenges that idea. Because what Troy McDonald shows is that the real differentiator isn’t just technical skill—it’s the ability to translate complexity into clarity. From military operations to enterprise networks, one lesson keeps showing up.
From Signal Corps to Space: Building Networks That Can't Fail with Troy MacDonald
What does it take to succeed in networking when complexity is constantly increasing, and change never slows down? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Troy (David) MacDonald, a network engineer at Blue Origin and former U.S. Army Chief Warrant Officer, to explore a career that spans from infantry beginnings to designing and managing large-scale, mission-critical networks.
Resolve's Agents of IT podcast - S2E10 - Effective AI Governance & Farewell, Ari
AI without context is just autocomplete with confidence. We’re breaking down: AI agents vs assistants Governance gaps in enterprise AI The real path to Zero Ticket IT Plus, a big thank you to Ari as he signs off from the show.
Autonomous IT for Life Sciences: From Downtime to Compliance-Ready Resilience
“Autonomous” doesn’t mean uncontrolled. AI-driven IT in life sciences needs guardrails based on GxP, risk, and validation. Low-risk systems can automate; high-risk systems need human approval and documentation.