Operations | Monitoring | ITSM | DevOps | Cloud

Building a mobile app often involves selecting the right framework that aligns with your team’s skill set and project requirements. Two popular choices are Ionic and React Native, both of which enable cross-platform development. ‍ In this post, we’ll compare these frameworks and share why we, at ilert, decided to use Ionic for our mobile app.

We’re thrilled to introduce Personal Message Notes, a new feature designed to enhance the way you document and manage critical communications. With this feature, users can now add private annotations to messages—offering space to add context, follow-up actions, and reminders that are visible only to the user and system administrators.

RedIron Canada, a Managed Services Provider (MSP), Retail Integrator, and Solutions Provider, that specializes in managing cloud-based systems across AWS, Azure, and Oracle. Their expertise in IT monitoring and managed services makes them a trusted partner for retail businesses across North America. RedIron relied on traditional alert notification methods like email and SMS for their IT monitoring operations.

We’re excited to introduce Message Templates, a powerful new feature designed to streamline communication and ensure consistency across teams. With pre-configured templates curated by Enterprise Administrators, OnPage phone app users can now send standardized messages with just a few taps—saving valuable time and reducing the risk of miscommunication in critical situations.

Back in Alerts Are Fundamentally Messy, I made the point that the events we monitor are often fuzzy and uncertain. To make a distinction between what is valid or invalid as an event, context is needed, and since context doesn’t tend to exist within a metric, humans go around and validate alerts to add it. As such, humans are part of the alerting loop, and alerts can be framed as devices used to redirect our attention. In this post, I want to drive this concept a bit further.

Cofounder Doreen Jacobi spoke with several of our customers about the revolution AI is bringing to incident management. Artificial Intelligence has seamlessly integrated into our daily lives, often in ways we barely notice. But what does that actually mean for industries facing complex challenges, like incident management? What real benefits does AI bring today, and how might it shape the future?