Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management vs Incident Response: What You Must Know

In the dynamic world of IT operations and software development, downtime or service disruptions can be costly. As businesses rely more on digital infrastructure, managing and responding to incidents effectively is no longer optional—it’s a critical necessity. However, many organizations struggle to differentiate between incident response and incident management, often using the terms interchangeably.

New NOT operators for Raygun Alerting filters

This enhancement is part of Raygun’s 12 Days of Christmas 2024. Over the next few weeks, we’ll share daily updates on bug fixes and feature improvements inspired by feedback from you, our customers. These are the small but impactful changes you’ve asked for, designed to make Raygun faster and easier to use. Check back tomorrow for the next update and see how we’re leveling up your experience one day at a time!

What is the best IT alerting software for 2025?

In the fast-paced world of IT, having a reliable IT alerting software is crucial to ensure swift issue resolution and minimal downtime. The right IT alerting software not only notifies you of critical incidents but also ensures that your team is equipped with tools to respond promptly and effectively. For 2025, we’ve evaluated the top IT alerting software based on features, usability, and a strong focus on mobile app capabilities.

Grafana Alerting: Save time and effort with Grafana-managed recording rules

Grafana Alerting has seen steady growth and adoption since it was revamped in Grafana 9. Since then, we’ve been busy making your alerts more robust, more reliable, and easier to manage. As part of that process, Grafana Alerting has adopted several concepts from Prometheus. The Prometheus alerting model is well understood and flexible, and with Grafana Alerting we want to bring that same flexibility to all Grafana data sources.

Sending Alerts Using Prometheus and Alertmanager

Continuing our series on setting up Prometheus in a container, this article provides a step-by-step guide for how to configure alerts in Prometheus. We will add alerting rules and deploy Prometheus Alertmanager with Slack integration. If you follow the steps in this article, you will end up with a containerized setup for: Let's get started.

AI Agent RCA on Alerts: Get the Info You Need, Fast

A critical component of any monitoring and observability system is alerting. But alerts in and of themselves aren’t enough—when something goes wrong, time is of the essence, and your team needs to figure out not just what’s going on but how to fix it, and fast. Additionally, constantly chasing down alerts can be the bane of any observability practitioner’s existence.
Sponsored Post

The Perfect Guide to IT Alerting Tools: Ensuring Proactive Monitoring and Swift Incident Response

Every second counts when it comes to managing IT infrastructure and handling incidents. The stakes are high, and organizations require tools that ensure no issue goes unnoticed. This comprehensive guide to IT alerting dives into everything you need to know to maintain proactive monitoring and swift incident response. We'll discuss the best practices, core features, and review the Top 10 IT alerting tools and IT alerting software that can drive performance and resilience.

Status Page Updates: History Calendar and Event Cards Improved

In this update, we’re excited to introduce the latest improvements and new features for the status page. From enhanced navigation to a refreshed design for the Service History Calendar and Event Cards, these changes are designed to provide a smoother and more efficient experience.

Building Interactive Dashboards: Why React-Grid-Layout Was Our Best Choice

After releasing our first version of the ilert dashboard as a static layout, we knew we wanted to take it further by allowing users to customize and arrange widgets freely. We aimed to provide a truly interactive experience, which led us to search for a library that could handle drag-and-drop and resizing functionalities while integrating well with our existing tech stack.