Operations | Monitoring | ITSM | DevOps | Cloud

Join this year's ServiceDesk Plus Masterclass webinar series for both on-premises and cloud. Learn how ServiceDesk Plus can help solve everyday IT service desk problems and maximize your service desk productivity while ensuring a great service experience.

With the new agent experience, service teams will be able to triage issues more effectively, scan request details at a glance, and deliver speedy responses to customers. Watch the video to learn more about our recent updates.

Learn Continuous Integration and Delivery using Jira and CircleCI in our Demo Den Episode 4. CircleCI’s Director of Solutions Engineering, Eddie Webb demonstrates how CircleCI and Jira together helps you manage your CI/CD workflows.

Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.

Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

Jira Service Desk's customizability is no secret—there are over 800 apps and integrations in the Atlassian Marketplace. So, what are the top ones across ITSM and customer support?

The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.