Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

For a business to be successful, customer relationship is a determining factor. No matter how big your venture is, without an efficient customer-business relationship it will surely suffer a crash in revenue at some point. This is particularly valid for online businesses and e-commerce stores that offer direct retail service to consumers. They have a larger customer base and it’s very hard for such platforms to manage every aspect of the retail.

As colleges and universities work through their plans for a safe reopening this fall, they’re realizing that one of the most profound impacts of the COVID-19 pandemic has been the system shock it delivered to the planning process. Post-secondary institutions have always had to be masters of innovation.

Mighty Keif the Kraken has reached across the interweb to join tentacles with his good friend Mona the Octocat once again. 🦑🤝🐙 But this time, it’s all about the issues. The GitKraken Git GUI now supports issue tracking integrations for GitHub and GitHub Enterprise! If you already use GitKraken to manage your GitHub repositories, optimize your workflow even further with new benefits offered in GitKraken Git GUI v7.3.

Open source companies are amazing places to work for engineers. Your work is showcased to the world through private open source companies like GitLab and HashiCorp (makers of Terraform and Vault), and through public ones like Elastic, GitHub, and RedHat—all of which have enormous impact.

We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just effective and feature-rich—it’s also quite cost-efficient. Wondering what awaits you in SupportCenter Plus 11.0? Let’s take a look.

The one I’m talking about was a meeting with my boss in one of those conference rooms with clear walls, like a fishbowl, when she told me I didn’t get promoted. I’d had a fun, intense, wild ride working at a late-stage startup. But three years later, I felt like a shell of a person. I was commuting ninety minutes each way to work. I was feeling uninspired, dreading the relentless marketing campaign cycles that at one time were exciting.

The ultimate goal of writing tests should be improving the user’s in-app experience and increasing developers’ confidence in shipping new or improved apps. The Mattermost team has been continuously writing different types of tests to improve the product. Such extensive automated testing has enabled them to ship a new release—with new features and improvements—every single month for the last few years. Thousands of developers contribute to the codebase.