Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Mattermost integrations: Requesting data with slash commands

In the first two installments in this series, you learned you learned how to send alerts with incoming webhooks and request data with outgoing webhooks. In this article, you will learn how to set up a slash command. Slash commands are very similar to outgoing webhooks and even a little more powerful. To show their power in action, let’s find out how to use slash commands to request the temperature of a specific refrigerator.

Support for ESR 5.19 is ending soon

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 is no longer supported. If any of your servers are not on ESR 5.25 or later, upgrading immediately is required. With our simple upgrade steps, it takes only a few minutes. Extended Support Releases are releases that will receive backports for high severity or high-impact security fixes for the length of their lifecycle.

Beyond IT: Expanding the Service Desk's Footprint

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but they aren’t the only internal service provider who could benefit from streamlining their activities.

Leverage your Service Desk's Self-Service Portal to Enhance Employee Experience

With the growing focus on human capital management, the concept of employee experience has embedded itself into IT service management. The changing global landscape means that employees working from any remote corner of the world expect seamless service delivery irrespective of different channels, time-zones, or even devices.

How to use Jira Software & Confluence Cloud together

Did you know that 76% of Jira Software customers said they shipped projects faster after adding Confluence? Go deeper on features and integrations for managing agile projects in Jira Software & Confluence Cloud that are guaranteed to set your team up for success. Jira and Confluence product marketers walk you through how to take advantage of workflows, templates, reports, and more to organize your team and collaborate efficiently. They also share tactics for helping your team reach their full potential on Jira and Confluence as you grow.

What are the relevant Integration Tools to Boost Salesforce and SF DevOps Efficiency?

Salesforce is no one of the top-line Customer Relationship Management tools that you can implement to support your business in sales, marketing, lead management, and customer support. However, not just limited to these, but Salesforce had grown a lot over the last decade now to be complete business management and DevOps tool to handle end-to-end enterprise operations. Salesforce now plays a crucial role in increasing productivity and optimizing ROI.