The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.

Most Cortex customers begin their journey by populating their service and resource Catalogs, creating their first few Scorecards, and setting up any time-sensitive Initiatives. These features help bring visibility and accountability to internally developed software, revealing consistency issues and enabling teams to act quickly to resolve.

A Key Management Service (KMS) is used to create and manage cryptographic keys and control their usage across various platforms and applications. If you are an AWS user, you must have heard of or used its managed Key Management Service called AWS KMS. This service allows users to manage keys across AWS services and hosted applications in a secure way.