Operations | Monitoring | ITSM | DevOps | Cloud

Change is constant in engineering organizations. Whether you’re growing quickly and onboarding dozens of engineers—or navigating the difficult process of layoffs—your systems, services, and institutional knowledge don’t pause. That’s where an Internal Developer Portal (IDP) becomes indispensable.

Atlassian is retiring Opsgenie, and if you're one of the teams relying on it to manage on-call and incidents, you're facing a tough question: Do you make the forced migration to Jira Service Management or Compass, scramble for a lookalike tool — or use this moment to upgrade your entire approach to incident response? If you’re facing that decision, we get it. Changing tools midstream isn’t ideal (to say the least). But it’s also a rare opportunity to take a meaningful step forward.

Healthcare organizations are increasingly leading the charge in technology adoption, rapidly deploying advanced applications and digital tools to improve patient outcomes and operational efficiency. However, this acceleration is placing unprecedented pressure on existing IT infrastructure. Teams are being asked to support next-generation workloads, such as AI-powered diagnostics and real-time data platforms, on legacy systems, often without the benefit of increased budget or headcount.

System outages cost businesses an average of $5,600 per minute, according to Gartner. That's over $300,000 per hour of downtime. But beyond the financial impact, downtime destroys customer trust, damages your reputation, and creates a backlog of urgent work for your already busy technical teams. The key to minimizing downtime? A robust DevOps alert management system that notifies you of issues before they become full-blown disasters.

This quote resonates deeply when considering the pendulum swings in technology. We’ve seen boom-and-bust cycles with various trends, from blockchain to AI. Some trends have more staying power than others, but the pendulum swings one way, only to swing back—sometimes with a vengeance, correcting the overreach of the previous swing. One of the most significant pendulum swings of the last few decades was the shift to cloud computing.

If you provide services such as live streaming, social media networking, and analytics, you need a robust platform to speed up your read/write operations per second. Caching reduces latency by storing frequently accessed objects in faster memory (RAM or in-memory data stores instead of slower disk-based storage). Amazon ElastiCache is a managed, in-memory data store and caching service in one.

We're taking a look at our clients' journey to a hybrid-cloud architecture, exploring the benefits private cloud boasts over on-premise infrastructure and how this helps an organisation's digital transformation. The adoption of cloud technology is determined by where data originated and is held, and how it is used.

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.