Operations | Monitoring | ITSM | DevOps | Cloud

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.

Raygun's latest integration with Bitbucket gives you code-level insights into your traces, directly in APM. Today, Raygun expands its suite of integrations for APM, introducing the latest addition - Bitbucket. Once your Raygun account is integrated with Bitbucket, you'll be able to see method source code pulled directly from your repository when inspecting a method in APM. If this sounds interesting to you but you use GitHub instead of Bitbucket, don't worry, we've got you covered for that too. Gain greater context into code execution and get to the root cause of slow performance, faster.

SecOps and security teams spend an excessive amount of time sifting through low-value, poorly-contextualized alarm data rather than actively hunting for valid threats. This is because bad actors are constantly looking to steal whatever they can hold onto with the least exposure. Recent ransomware attacks in critical business sectors only serve as reminders that organizations cannot lie dormant. This blog post will unpack strategies to help overcome these challenges and explain why integrating threat intelligence with security orchestration and automation is critical for an effective security operations strategy.

If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.