Operations | Monitoring | ITSM | DevOps | Cloud

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.

Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.

Portfolio for Jira Server and Data Center isn't your average roadmapping product. Instead of disjointed, static, and closed ways of creating project plans and roadmaps, Portfolio is an open, shared, and dynamic method of creating plans based on real-time data in Jira Software.

Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.

Jira Service Desk is the only Agile service desk that scales to fit your team’s unique needs.