Operations | Monitoring | ITSM | DevOps | Cloud

Phone-based customer service still has a place in the business world, especially amongst a very specific audience segment. The older generation of consumers will always prefer to pick up the phone and speak to a human being, and neglecting this fact will mean that you're neglecting this part of your audience. That's a considerably problem if your target market involves people who are 40+ years of age.

IT operations teams face an ongoing battle against alert fatigue. Despite running sophisticated telemetry and baseline Application Performance Monitoring, engineers are often bombarded with notifications that lead nowhere. Relying purely on internal dashboards creates a massive visibility gap, and when critical incidents slip through the cracks, the financial damage is swift and severe. To close this gap, DevOps professionals are increasingly looking beyond traditional server metrics and turning to a surprising source for early warning signals: public social sentiment.