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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

E8: Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations

Oct 3, 2024 By ManageEngine In ManageEngine
In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.
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Supporting Sales with Sales Engineering: 3 Tips for Efficiency and Driving Revenue

Oct 1, 2024 By StartingPoint In StartingPoint
Sales engineering has become a critical function in modern businesses, bridging the gap between technical product knowledge and the sales team’s ability to close deals. However, the role of sales engineers (SEs) extends far beyond pre-sales support; they play an essential role in driving revenue growth, supporting the sales process with technical expertise, and ensuring smooth handovers from sales to customer success teams.
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5 Tips on Supporting Faculty in Education With School Administration

Oct 1, 2024 By StartingPoint In StartingPoint
Supporting faculty members effectively is one of the most important roles of school administration. Teachers and professors are responsible for shaping the next generation of learners, and to do that well, they need a solid foundation of support from their school’s leadership team.
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How to Centralize Workforce Management for Multiple Office Support

Oct 1, 2024 By StartingPoint In StartingPoint
Managing multiple office locations can be an overwhelming task for any organization, particularly when it comes to ensuring smooth operations, effective communication, and streamlined workflows across teams. Without a centralized system, managing workforce tasks, supporting employee needs, and tracking performance can become a chaotic and inefficient process.
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Shared Inboxes Cause Inefficiency: Top 4 Reasons to Change

Sep 28, 2024 By StartingPoint In StartingPoint
Shared inboxes have become a common tool in many businesses, particularly for shared services teams, customer service departments, and internal communication hubs. At first glance, they seem like a practical solution: a single place for team members to access and manage emails. However, the reality is that shared inboxes often lead to inefficiency, miscommunication, and workflow bottlenecks. If your business is still relying on a shared inbox system, it may be time to reconsider. Here are the top four reasons why shared inboxes cause inefficiency and what you can do to boost productivity.
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Consistent service request management with ServiceDesk Plus

Sep 27, 2024 By ManageEngine In ManageEngine
Is juggling with service requests for a growing number of employees a nightmare? Explore how ManageEngine ServiceDesk Plus helps you streamline service request management and deliver top-notch services. This video showcases how ServiceDesk Plus can help you: Build a shopping-cart-like experience for your end users. Collect relevant resource information using dynamic forms. Ensure SLA-driven request fulfilment. Define multi-stage approvals. Track and improve service desk performance with insightful reports.
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Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

Sep 24, 2024 By StartingPoint In StartingPoint
As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.
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Manage Virtual Assistants: 3 Best Practices for Using VAs

Sep 24, 2024 By StartingPoint In StartingPoint
As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.
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Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

Sep 24, 2024 By StartingPoint In StartingPoint
In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.
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