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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-premises]

Nov 13, 2024 By ManageEngine In ManageEngine
Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.
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startingpoint

3 Best Practices for Non-Profit Campaign Project Management

Nov 11, 2024 By StartingPoint In StartingPoint
Managing campaigns in a non-profit organization is complex, especially with limited resources and high expectations for impact. Effective campaign project management ensures that each initiative not only meets its goals but also aligns with the organization's mission, budget, and timeline. With the right approach, non-profits can maximize their outreach, maintain transparency, and drive greater engagement among stakeholders and communities.
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datadog

Create ServiceNow tickets from Datadog alerts

Nov 7, 2024 By Bowen Chen In Datadog
ServiceNow is a popular IT service management platform for recording, tracking, and managing a company’s enterprise-level IT processes in a single location. In addition to helping you manage your ServiceNow CMDB, Datadog also integrates with ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM), enabling you to automatically create and manage ServiceNow incidents and events from the Datadog platform.
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startingpoint

4 Best Practices To Impress Enterprise Customers As A Small Firm

Nov 5, 2024 By StartingPoint In StartingPoint
A small business doesn't have the resources that a much larger company does. This means that they can't impress customers with the amount of money that they can splash around. Instead, a small firm has to figure out how they can put themselves ahead of the competition, and focusing on four items will help them do that.
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startingpoint

How to Increase Customer Satisfaction for Your Small Company or Firm

Nov 5, 2024 By StartingPoint In StartingPoint
When you’re running a business that depends on customers, having an excellent service or product is not enough for success. You need to do everything you can to increase customer satisfaction to the maximum level possible. Sure, huge companies can afford to invest in sprawling marketing campaigns and detailed research and development efforts to see what their customers want. But when you’re a smaller company, you need surefire options for making your consumers more satisfied.
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Analytics Plus webinar: Supercharge IT operations and achieve 10x efficiency with Analytics Plus 6.0

Nov 5, 2024 By ManageEngine In ManageEngine
The modern IT landscape demands deeper insights, faster responses, and intelligent automation to stay competitive. At the core of this evolution is Analytics Plus 6.0, the latest version of ManageEngine's flagship IT analytics solution. From AI-powered contextual recommendations to complex analyses powered by no-code ML, Analytics Plus 6.0 delivers groundbreaking features that automate, optimize, and supercharge your decisions and operations at every level of IT management.
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opsmatters

Mastering Call Handling: How to Avoid Call Escalation in Your Center

Oct 28, 2024 By OpsMatters In OpsMatters
Effective call handling is crucial for preventing call escalation in any call center. With the right techniques and practices, agents can resolve customer issues more efficiently, enhancing satisfaction and loyalty. In this article, we will explore strategies to on How to Avoid Call Escalation in Your Center.
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startingpoint

5 Quick Solutions for Consulting Firms Struggling with Project Delivery

Oct 25, 2024 By StartingPoint In StartingPoint
Project delivery can be a major hurdle for consulting firms. Whether due to limited visibility, lack of transparency, poor coordination, or mismanaged client expectations, consulting firms face unique project management challenges that, if unaddressed, can delay project timelines and impact client satisfaction. To stay competitive and deliver on promises, consulting firms must adopt strategic solutions that improve their approach to project delivery.
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startingpoint

4 Challenges and Solutions for Growing Shared Services Teams in Enterprise Companies

Oct 25, 2024 By StartingPoint In StartingPoint
As enterprise organizations scale, shared services teams play an essential role in supporting internal departments and driving efficiency. From HR and IT to finance and legal, shared services teams streamline operations, reduce costs, and enhance internal client satisfaction. However, as these teams grow, they face unique challenges that can affect their ability to support internal departments effectively.
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