No matter where they are on their digital transformation journey, customers want simple, frictionless access to expertise and resources. ServiceNow Impact™, a new service solution for Now Platform® value acceleration, is designed to provide exactly that. ServiceNow Impact affects all aspects of how we work with our customers to accelerate results and develop their expertise.

All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

Change is the only constant, particularly in a rapidly evolving industry like IT. Software gets constant updates, new hardware gets launched, and frameworks evolve with trends. Staying up-to-date on these changes can help you stay ahead of the competition. But it's not always easy to get people used to these new changes. It’s no surprise that change management has been a key aspect of ITIL.

IT service management (ITSM)—the management and support of IT services—is vital for good customer service. It encompasses problem management, incident management, change and release management, and service-level management. Because it’s an integral part of customer service, it’s important to keep it optimized and streamlined. Here are three ways automation can help with those efforts.

If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. The Chennai-based fintech company supports more than 10 million transactions a day across 91 countries, with cloud-native solutions for core banking, transaction, risk, treasury, and insurance. Intellect has doubled its customer base nearly every year.

For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

We’re pleased to announce that ServiceNow has been named on the Fortune World’s Most Admired Companies list for the third year in a row, ranking No. 5 in the Computer Software category. The list recognizes the top-rated large US companies according to executives and directors from the companies, as well as external analysts.