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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Integrated ITSM and ITOM Platform - Infraon Infinity

Apr 6, 2022 By Infraon In Infraon
A Fully Integrated, SaaS-Based & AI-Powered Product Suite - An all-in-one product suite to infinitely accelerate IT & business transformation - Infraon Signup for infraon infinity to unlock infinite benefits in IT Operations. See what infraon infinity is all about.. it service management tool ITSM Software it service management software Incident Management Software Workflow Automation Service Catalog Self Service Portal ITIL software SLA Management Infraon infinity Helpdesk
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InvGate

All About ITOPS: IT Operations Roles & Responsibilities

Apr 6, 2022 By Steve Manjaly In InvGate
IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.
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squadcast

Freshdesk + Squadcast: Enabling Streamlined Incident Response for Enterprises

Apr 5, 2022 By Nir Sharma In Squadcast
Freshdesk is a cloud-based customer service platform used by enterprises that provides a centralized help desk(with the help of support tickets) across multiple channels, including email, phone, chat, and social media. Squadcast is an incident management platform that integrates with major monitoring, ChatOps and project management tools to provide a centralized place for reliability.
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servicenow

CRM Watchlist recognizes ServiceNow customer service strategy

Apr 5, 2022 By Terence Chesire In ServiceNow

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

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7 laws of UX to improve the experience of IT managers

Apr 5, 2022 By InvGate In InvGate
Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!
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S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus

Apr 4, 2022 By ManageEngine In ManageEngine
Learn how IT service desk teams can use ServiceDesk Plus to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.
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S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus Cloud

Apr 4, 2022 By ManageEngine In ManageEngine
Learn how IT service desk teams can use ServiceDesk Plus Cloud to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.
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Asset Infinity

What Are the Best Practices of Helpdesk Software in an Organization?

Apr 1, 2022 By Asset Infinity In Asset Infinity

It has been seen several times that. When a customer raises an issue. Several technicians are working on the same problem. As a result, duplication of work occurs, and efficiency suffers. To avoid this type of problem, help where software is utilized. As it keeps updating the status in real-time and provides each problem with a unique identity number. Whenever the technician works on the same problem it alerts the member that the other technician is looking into it.

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servicenow

Reimagining customer experience: An employee story

Mar 31, 2022 By ServiceNow Blog In ServiceNow

ServiceNow Founder Fred Luddy once said, “If you have happy customers, the whole world takes care of itself.” It’s a sentiment ServiceNow believes to this very day, and it’s why we introduced ServiceNow Impact™—an industry-leading value acceleration solution that reimagines the customer experience.

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InvGate

How to Use Automation to Streamline IT Support

Mar 25, 2022 By InvGate In InvGate
Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve recognized that people are everything and that we need to use technology to do more of the heavy lifting. This blog will look at how to automate customer service, streamlining IT support and improving your organization’s overall service delivery.
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