Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty. You’ve probably heard it mentioned during outages or seen it in tech forums. Maybe your DevOps team talks about it, or you found it while looking for ways to handle system failures. So, what is PagerDuty exactly? And why do teams rely on it? This post breaks down PagerDuty in simple terms, explores its key features and benefits, and shows you how to get started. We’ll also introduce you to a PagerDuty alternative that might work better for your team’s needs.

In today’s business landscape, trust and reputation are the foundation upon which organizations are built. A single service outage or poor customer experience can severely damage both revenue and brand reputation. When customers or businesses encounter obstacles with their preferred vendor, they often turn to competitors – and these temporary shifts frequently become permanent changes in loyalty.

By integrating Site24x7 with ilert, companies can automate their incident response workflows, ensure that the right people are notified instantly, and reduce Mean Time to Resolution (MTTR). ‍ Site24x7 provides robust monitoring for servers, applications, networks, and cloud infrastructure, including application logs, giving teams visibility into their environments. But when things go wrong, a timely response is just as critical as visibility. This is where ilert comes in.

When you’re up and running with FireHydrant, there’s no better incident management experience out there. We built it that way — fast, intuitive, reliable when it matters most. Now, the first five minutes are just as streamlined and enjoyable as the rest. We rebuilt our onboarding flow from the ground up and cut setup time by over 90% in the process. With the new onboarding experience, you get a guided experience to connect your tools and get the most out of FireHydrant.

The PagerTree Command Line Interface (CLI) is here! Manage alerts and integrations from your terminal with this open-source tool. Try it today!

Electronic health records (EHRs) are real-time, digital records of patient health information that is maintained by their providers over time, detailing their healthcare journey at length. By using EHR systems, doctors can locate patient information, from anywhere they can connect to their system, including recently administered medications, past medical history, or chronic conditions.

IT teams are inundated with an ever-expanding array of operational data. While collecting this data is straightforward, extracting meaningful insights that drive business value is anything but. This is where modern AIOps makes all the difference – and where PagerDuty stands apart. PagerDuty AIOps doesn’t contribute to tool sprawl and data overload, it tames it.

A calmer way to respond quickly, without the shock. I’m really excited to share a new feature that’s been close to our hearts (and ears ): Gentle High Priority Alerts. This one’s for everyone who’s ever been jolted out of sleep, or even deep focus, by a high-priority notification/”page” that felt more like an alarm clock than an alert.

If you've been in earshot of tech leadership lately, you've probably heard the words 'EU,' 'AI,' and 'compliance' in conversation. The EU AI Act is officially upon us, and with it comes a whole new set of incident response and reporting requirements that might feel like a yet another bureaucratic set of requirements to worry about. But there's a different way to look at this legislation.

The cloud is the backbone of modern businesses, revolutionizing the trajectory of innovation, technology and business itself. While its promise of instant scalability and flexibility drives unprecedented growth, these same advantages can become a double-edged sword. The ease of spinning up new resources, automating deployments, and expanding services across regions—all of which make the cloud so powerful—can quickly lead to sprawling infrastructure and runaway costs if not carefully managed.