Operations | Monitoring | ITSM | DevOps | Cloud

A key metric for measuring how well you handle system outages is the Mean Time To Recovery or MTTR. It’s basically the time it takes you to restore the system to working conditions. The shorter the MTTR, the faster problems are resolved and the less impact your users would experience and hopefully the more likely they will continue to use your product! And the first step to resolve any problem is to know that you have a problem.

At times when players have multiple online choices and competition is fierce, safe betting and social responsibility is at the forefront of brand integrity. In fact, social responsibility has become a competitive edge for leading operators. Enter the era of the regulator. Regulation is now defining both the operator’s brand integrity and the player experience. Are online operators up to the regulation task? Some are, though some are not.

As usage-based pricing models have continued to increase over the past decade, particularly for technology companies, there has been a major shift in budget planning and resource allocation. Since CFOs can no longer predict or approve each and every expense before they’re incurred, variations in usage costs can often make or break a company’s profitability. For example, two of the most common usage-based costs come from online advertising and IT-related cloud costs.

Effective communication between healthcare professionals is critical for timely and effective operations. In a modern healthcare environment, communication technologies are critical for connecting healthcare professionals with other caretakers and healthcare entities, ensuring the best, most effective, immediate care to patients.

IT monitoring is a complex field with several approaches to manage monitoring and alerts. Most of the current monitoring solutions provide Static Threshold-Based alerting, where IT Operations staff are notified when resource utilization breaches the defined threshold. The problem with Static Thresholds is that these are manually adjusted, and tuning it to meet the specific environment and needs of an organization is a major challenge for IT Operations teams.

On August 13th, 2020 we released a new Enterprise Alert version, version 8.5.0. Included in this release are the following product enhancements.