Operations | Monitoring | ITSM | DevOps | Cloud

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. How do the organisations keep track of their IT service management systems and processes?

IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.

Application performance monitoring (APM) solutions were designed to catch anomalies in an application or website's backend and provide meaningful insights to rectify issues in real time. Lately, though, APM solution providers have been left playing catch-up to be more inclusive of newly emerging technologies and the operational challenges they bring. OpenTelemetry (OTel) simplifies the issues caused by the demands of modern applications.

AWS Cost Explorer is one of the core pillars of AWS cloud financial management. It helps collect resource consumption data and associated cost information across multiple AWS services. Cost Explorer then helps visualize all of this data in one dashboard to ease cost management. You can then analyze, understand, and share cloud cost data with various parties. Cost Explorer is also ideal for companies that have simple cloud billing — and it's free with an AWS subscription.

Today at swampUP, our annual DevOps conference, JFrog CTO Yoav Landman unveiled the next step toward making the Liquid Software vision of continuous, secure updates a truly universal reality. We’ve introduced JFrog Connect, a new solution designed to help developers update, manage, monitor, and secure remote Linux & Internet of Things (IoT) devices at scale.

Canonical’s UA and Pro customers can now fully benefit from their subscriptions directly in containerised environments and pipelines. The new UA client release (27.7+) makes it easier to enable FIPS mode in Ubuntu containers. It also automatically signs up CI/CD builds for 10-year security updates to never worry about production container images getting timely patches for high and critical CVEs.

At a going away party from a job I was leaving a few years back, my VP of engineering told a story I didn’t even remember but that I know subconsciously shaped how I viewed my role on that team: Toward the end of my very first day at the company, there was some internal system issue, and with pretty much zero context, I pulled out my laptop, figured out what was going on, and helped fix the issue.