As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.
More often than we’d like to admit, we tend to underestimate the impact of every moving part within an organization—especially those that seem small or insignificant. And usually, it’s not until we’re facing the fallout of neglecting that seemingly insignificant factor when we realize what a mistake we’ve made.
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we discuss the growing concern about ransomware-as-a-service among organisations across the globe.
To make your application monitoring easier, we’ve built a tighter integration between AlarmsOne and Applications Manager. AlarmsOne already has a Poller-based integration with Applications Manager; however, now it has a webhook integration that will have you receiving alerts in a jiffy.
The OpManager Standard Edition is an intuitive, flexible network and server monitoring solution developed especially for small and medium enterprises (SMEs). If you have big IT management goals but you are held back by a tight IT budget, the Standard Edition is the way to go.
