Operations | Monitoring | ITSM | DevOps | Cloud

When a fixed data model doesn't fit your environment, you either work around it or go without. NinjaOne custom fields let you define exactly what data gets tracked — and control who can see, edit, or act on it. In this session, you'll learn how to: Set global defaults that apply consistently across devices and automations Configure role-based access so the right people interact with the right fields Use new permissions to lock down core asset fields Whether you're standardizing data collection across clients or tightening up access controls, custom fields are where NinjaOne starts to fit your workflow instead of the other way around.

--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.

Being honest about what you're struggling with isn't weakness — it's the fastest way to get real help. This IT leader says it's okay to tell your team "I'm struggling with X, can I just vent for 15 minutes" and skip the technical fix for a minute. Most people want to help — you just have to let them. Watch the full IT Leadership Lab session.

Empower your level-one analysts to resolve endpoint issues on the very first call — no escalation required. Ivanti Neurons Workspace delivers a 360-degree, real-time view of every device, user, application, and service in your IT estate. Learn more at ivanti.com.

AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.

Everyone on the team knows August is going to be brutal — so say it out loud, and put an end date on it. Time-boxing survival mode turns "we're drowning" into "we're drowning until the 15th," and that's a completely different feeling to work through. Watch the full IT Leadership Lab session.#Shorts.