Operations | Monitoring | ITSM | DevOps | Cloud

System outages cost businesses an average of $5,600 per minute, according to Gartner. That's over $300,000 per hour of downtime. But beyond the financial impact, downtime destroys customer trust, damages your reputation, and creates a backlog of urgent work for your already busy technical teams. The key to minimizing downtime? A robust DevOps alert management system that notifies you of issues before they become full-blown disasters.

This quote resonates deeply when considering the pendulum swings in technology. We’ve seen boom-and-bust cycles with various trends, from blockchain to AI. Some trends have more staying power than others, but the pendulum swings one way, only to swing back—sometimes with a vengeance, correcting the overreach of the previous swing. One of the most significant pendulum swings of the last few decades was the shift to cloud computing.

If you provide services such as live streaming, social media networking, and analytics, you need a robust platform to speed up your read/write operations per second. Caching reduces latency by storing frequently accessed objects in faster memory (RAM or in-memory data stores instead of slower disk-based storage). Amazon ElastiCache is a managed, in-memory data store and caching service in one.

We're taking a look at our clients' journey to a hybrid-cloud architecture, exploring the benefits private cloud boasts over on-premise infrastructure and how this helps an organisation's digital transformation. The adoption of cloud technology is determined by where data originated and is held, and how it is used.

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.

Outsourcing IT management to a managed service provider (MSP) has given countless organizations the freedom and confidence to make a real impact, even if they have little to no knowledge of IT. With experts keeping an eye on things and also looking out for cyberthreats, businesses are free to focus on what they do best.

Businesses lean heavily on information technology (IT) to run smoothly and stay ahead of the competition. One vital tool for managing and optimizing IT resources is the IT report. But what exactly is an IT report and why is it so important for organizations? In this blog, we'll explore the concept of IT reports, their various types, key components and the benefits they offer businesses.

Kubernetes 1.33 is right around the corner, and there are quite a lot of changes to unpack! Removing enhancements with the status of “Deferred” or “Removed from Milestone” we have 64 Enhancements in all listed within the official tracker. So, what’s new in 1.33? Kubernetes 1.33 brings a whole bunch of useful enhancements, including 35 changes tracked as ‘Graduating’ in this Kubernetes release.