Operations | Monitoring | ITSM | DevOps | Cloud

Traditional MTTx metrics have long been the go-to measure for incident management effectiveness, but they often fail to provide a full picture or drive meaningful improvements. We analyzed data from over 100,000 incidents to develop new industry benchmark metrics that better define what "good" incident management looks like.

This episode gives you unique insights into how AI is evolving to process information more like humans, leading to innovations that could revolutionize industries and daily life.

Unleash the power of data-driven insights with bots! In this webinar, we’ll delve into how bots can automate tasks, gather user feedback, and address security concerns like Log4J and PrintNightmare. Plus, we're gearing up for AI-enhanced automation!

Ricardo from CERN, who leads the platform infrastructure teams, discusses CERN's significant role in particle physics research with the Large Hadron Collider. The conversation covers how CERN manages the massive amounts of data generated from experiments using a worldwide computing grid. Ricardo shares CERN's journey with adopting Kubernetes for various applications, including critical systems controlling detectors and accelerators. He also touches upon CERN's involvement with the CNCF and the Kubernetes community.

Overview and demo on how to use AWS TimeStream for InfluxDB 2.x with Read Replica.

Our Dev Evangelist, Prathamesh Sonpatki, shared insights on alert fatigue at a @ClickHouseDB meetup—sparking great conversations on observability, OpenTelemetry, and the need for a telemetry data platform.

"Good isn't good enough." Even the big names can get caught off guard if they're not Best in Breed—Jeff Nulsen shares a cautionary tale of a competitor falling prey to a phishing attack. If backup isn’t top of mind, you’re already at risk. Watch the clip from the MSP Horizons Report 2025, and catch the full discussion on the Beyond the Horizons Podcast.

In this episode, Jay Abbott, Director of IT at NinjaOne, joins host Jonathan Crowe to share a harrowing tale from Jay’s early days managing infrastructure in oil and gas. The two discuss how a bad virus definition file ended up BSOD’ing an entire endpoint fleet, how Jay and his team rose to (and ultimately resolved) the task at hand, and how to plan for the unexpected in a world where “the best laid plans of mice and men often go astray.”

For more information please visit our site at www.invgate.com

Essential Software Updates for Security Critical vulnerabilities in Chrome, Adobe products and Microsoft software are addressed through recent updates. Chrome's zero-day vulnerability is particularly noted. Adobe Acrobat and Reader fix nine vulnerabilities, while Windows 11 resolves 36, including five zero-days. Microsoft Office updates tackle ten vulnerabilities across various applications.