Operations | Monitoring | ITSM | DevOps | Cloud

Do you have much experience using the Call Quality Dashboard (CQD)? Does your team go on about it being a ‘good starting point’? Do you even know what the CQD does? Fear not. If you answered ‘no’ to any of those questions, we’re going to fill you in with all the details that matter and give you some additional direction on how to get the most out of them. The bottom line is they’re a good starting point, but a long way from being a proactive performance solution.

For developers, understanding the performance of shipped code is crucial. Through the last decade, a tablestake function in software monitoring and observability solutions has been to save and track app metrics. Engineers love tools that get out of your way and just work, and the appeal of today’s best-in-class application performance monitoring (APM) suites lies in a seamless day zero experience with drop-in agent installs, button click integrations, and immediate metrics collection.

In this post, we’ll be taking a closer look at Home Assistant, an open source platform for connecting your smart devices at home. We’ll walk through every important section of Home Assistant: dashboards, integrations, add-ons, devices and entities, automation, scripts, and scenes. In addition, we’ll be walking through how to set up your Home Assistant and create automation using Home Assistant’s graphical user interface.

Zendesk provides support teams with an integrated solution for processing all types of customer inquiries and feedback. But as organizations scale, support tickets multiply, making it increasingly difficult to parse all of your customers’ feedback and time-consuming to investigate issues. Customers often report issues without providing the detailed context needed for troubleshooting, creating unclear and indirect paths to remediation.

Schools, universities and other organizations within higher education have been shifting to modernize their learning experiences. With the intake of new students each year, some of these being based remotely, these organizations are seeking to manage large-scale and highly distributed infrastructure.

We all use computers — some of us are on our laptops all day, every day. But how do our personal or work computers connect to the internet, share files, send emails, and complete other tasks? That’s the role of servers.

In the realm of modern application deployment, orchestrating containers through Kubernetes is essential for achieving scalability and operational efficiency. This blog deals with diverse Kubernetes distribution platforms, each offering tailored solutions for organizations navigating the intricacies of containerized application management.

Fluctuations in network usage within organizations can occasionally surge due to several factors. For instance, increased traffic might stem from activities such as large-scale promotional campaigns, sudden software updates or patches, escalated remote work demands, or even unforeseen security incidents. An article published by the Financial Express claims e-commerce order volumes spiked by 23% in 2023 during Black Friday sales on the Unicommerce platform.

Observability is a key pillar for today’s cloud-native companies. Cloud elasticity and the emergence of microservices architectures allow cloud native companies to build massively scalable architectures but also exponentially increase the complexity of IT systems.

Service incidents are unavoidable in today’s complex and dynamic IT environments. They can cause significant disruption to business operations, customer satisfaction, and revenue. However, many organizations are still struggling to manage service incidents effectively. Here, we will explore some of the common challenges faced by ITOps team and how HEAL, an AI-powered tool, can help conquer them.