Operations | Monitoring | ITSM | DevOps | Cloud

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how chatbots decode the mysteries of customer engagement.

Bitbucket Cloud’s new chatbot features a wide range of notification types, plenty of interactivity, and some smart configuration features that will supercharge your team’s development workflow. The bot is available today for Slack and is coming soon to Atlassian Stride and other leading chat platforms.

We don’t need to tell you how important it is for vendors to communicate with their customers in ever engaging ways. We also don’t need to emphasize the criticality of understanding exactly what a potential customer is looking for when visiting your product website and presenting him with a range of choices from your services. But not every business can invest in a full-blown hundred (or so) member team to handle front-desk operations for their website.