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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI As It Stands: Unpacking IT Trends at SolarWinds Day

The SolarWinds IT Trends Report 2024 – AI: Friend or Foe? indicated tension in the IT industry’s outlook on artificial intelligence (AI). While there is excitement about its potential to drive productivity, concerns linger around data quality, security, and regulation. At the recent SolarWinds Day event, I sat down with Krishna Sai, Senior Vice President of Engineering, and Cullen Childress, Senior Vice President of Product Management.

Bridging the Gap: Enhancing Cybersecurity through IT, Security, and Business Alignment

Bridging the Gap: Enhancing Cybersecurity through IT, Security, and Business Alignment The discussion explores the role of IT and security teams in technology and the challenge of translating these efforts into business understanding for resource allocation. It emphasizes the need to reinvent approaches to bridge gaps between IT, security, and business understanding. The importance of breaking down organizational silos, adopting the Secure by Design standard, and aligning with the CIO and CISO to enhance security is highlighted.

How To Become A Fractional Executive

Learning how to become a fractional executive begins with understanding the unique dynamics and demands of this role. Are you… From building the necessary skills to creating a personal brand and network, the journey is multifaceted but rewarding. This article is for: Fractional executives offer their expertise on a part-time or contract basis, making it an appealing career for those with a wealth of experience who seek flexibility and diversity in their professional lives.

Nexthink Stops MS Outage From Hurting a Leading Consumer Goods Company

While individual blue screen errors are frustrating, the recent global system crashes caused by a CrowdStrike update incompatible with Microsoft Windows have wreaked havoc across entire industries since early Friday morning. Companies ranging from the airlines, media, and banking industries have been facing significant disruptions, with thousands of customer-facing devices experiencing blue screens and causing widespread travel delays and chaos.

Voice Picking: The Evolution of Mobile Productivity in the Warehouse

Voice-directed picking is an established method for hands-free order fulfillment in warehouses around the world. If you haven’t explored it to boost productivity, now's the time. As it has evolved, voice-based data entry – both text-to-speech and speech-to-text – can be installed into warehouse workflows quickly and economically, without changing your existing warehouse management or other enterprise systems.

What is a Change Manager? Responsibilities and Skills

Change Management is a common term among business leaders, but what does it actually involve? It's well known that organizations need to adapt quickly to stay competitive. This is where a Change Manager steps in. Transitional periods can be challenging. You could be implementing new software, restructuring teams, or rolling out new business strategies. Having a dedicated professional guide these change processes can make all the difference.

Secure by Design Principles Are More Important Than Ever

The concept of Secure by Design, which means designing software with security built in before it leaves the drawing board, is fundamentally changing how software is developed. Software has often been designed with what’s known as “bolt-on security,” added after products are developed. But that means security is not inherent within the solution. Where there's a conjunction between the core product and a bolt-on, that’s an inflection point for an attack.