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The latest News and Information on IT Service Management, Service Desk and related technologies.

Optimize your costs with lowcode & nocode capabilities

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

Fixed Assets: How to Manage Them and Maximize Your Investments

Fixed assets form the backbone of many businesses, representing long-term investments that drive operations and growth. These tangible resources, such as buildings, machinery, and vehicles, play a crucial role in financial reporting and day-to-day business activities. Understanding fixed assets is essential for managers, investors, and accountants alike, as they significantly impact a company's financial health and operational capabilities.

How to Measure Success When AI Breaks Your Metrics

We celebrate “disruptiveness” in the tech space for its potential to revolutionize industries and drive innovation, often focusing on the excitement of what's new. But true disruption doesn't just add to our toolkit; it challenges us to rethink the very foundations we've relied on, including how to measure success. Organizations use metrics like productivity, efficiency, and user satisfaction to gauge how new technologies are performing and to steer their decisions.

CVE-2024-20359: Understanding And Detecting the Vulnerability

In today’s digital world, organizations face a constant threat from cybersecurity vulnerabilities. One critical vulnerability that demands attention is CVE-2024-20359, which can impact multiple systems, including Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) software.

How DEX tools eliminate IT friction feat. Daren Goeson

www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

Digital employee experience elevates the CIO feat. Jeff Abbott

www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.

Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future

In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.