Operations | Monitoring | ITSM | DevOps | Cloud

The customer was already using Citrix Provisioning Services (PVS) to deliver Virtual Delivery Agent (VDA) machines. Rather than attempting to migrate existing VMware-based VDAs, which often introduces driver conflicts and legacy dependencies, we followed a proven best-practice approach. We provisioned new VDA machines directly on XenServer using the PVS Virtual Desktop Setup Wizard. This ensured clean builds, free from VMware-specific components, and fully optimized for the XenServer platform.

Managing multiple customer accounts as an MSP can be overwhelming. With the constant demands of configuring monitors, generating reports, and maintaining security across numerous customers, efficiency becomes critical. Throughout this year, we've focused on making your life easier with powerful new features that automate repetitive tasks, enhance security, and give you better visibility into customer health.

This year, the world leaned heavily on words like reimagine, rebuild, renew, reshape, and reinvent, and the same spirit defined our journey. As promised last year, we reimagined key capabilities, reshaped workflows, and restructured critical parts of our network monitoring tool to meet modern demands. At the same time, we reinforced the core foundation you've trusted for more than a decade: delivering reliable, usable features with uncompromising security.

On December 15, 2025, Spotify experienced a widespread outage that disrupted playback, logins, and app functionality for users around the world. While Spotify’s official status page remained silent throughout the incident, StatusGator detected the problem early using real user signals and issued an Early Warning Signal within minutes.

Outgrowing Heroku? Stop the manual DevOps grind. Migrate to AWS in <7 days using AI to generate Terraform, EKS configs, and a seamless developer experience.

Security used to be something teams added at the end of a release cycle. Engineering pushed code fast. Security teams reviewed it later. But this flow only worked when the software moved slowly. Modern cloud environments broke the old security model. Containers, microservices, APIs, and infrastructure as code now change too fast for security to sit outside delivery workflows.

Every time I step on set with a guest for FinOps In Full Bloom, I’m anticipating the lightbulb moments I know will pop up during the podcast. These are the conversations that reveal how curiosity and collaboration can spark real transformation in the cloud.

Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their productivity, satisfaction, and overall work experience. DEX encompasses the quality of the digital interactions and services that employees encounter while using workplace technologies. It includes various factors such as application performance, network connectivity, device usability, and overall user satisfaction.

For years, platform teams have known what a service mesh can provide: strong workload identity, authorization, mutual TLS authentication and encryption, fine-grained traffic control, and deep observability across distributed systems. In theory, Istio checked all the boxes. In practice though, many teams hit a wall. Across industries like financial services, media, retail, and SaaS, organizations told a similar story. They wanted mTLS between services to meet regulatory or security requirements.