When was the last time you had to ask someone to repeat something during an MS Teams call, or had to restart the app, just because the call quality dropped? Sounds familiar? Frustrating, isn’t it? Now imagine hundreds, if not thousands, of employees feeling this frustration at work. Think of the time lost for them, for the organization, and—more importantly—for those who’ll need to fix it. As EUC professionals, we cannot let that happen.

Today is one of the most special days in Nexthink history. I personally believe that founding and growing a tech company is mainly about developing amazing technologies which have the potential to change how people work. With the launch of our new Infinity platform, I feel we are truly transforming how digital workplace teams get their jobs done—not only for themselves but for all the employees in their companies.

Mergers and acquisitions are complex. So complex, in fact, that up to 90% fail. One of the biggest risks for M&A failure comes during technology integration. At this stage, enterprise security, compliance, and employee productivity can all be irreparably disrupted. IT needs to walk a fine line between staying on schedule and maintaining stability.

The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.

IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.

Businesses are always on the lookout for cost-efficiencies across their digital workplaces – but in times of economic uncertainty, departments that consume a lot of a company’s budget and resources are placed under the microscope to an even greater extent. IT departments in particular have been subject to scrutiny when it comes to cost-efficiency.

The complexity of today’s workplace technology means that all of our environments are incredibly unique. Two organizations may use the same platforms and applications, but the tactics we use to implement these tools are all unique to our own goals and business needs. But all of us who work in IT and engineering can agree: our companies’ success hinges on our ability to keep our environments running smoothly. I’m a senior engineer at the pharmaceutical company AbbVie.

Today’s employees enter the workplace with a new expectation: they expect to use the technology they want to use. But can IT really manage a workplace where you can bring your own stack? Ten years ago, the concept of employee experience conjured images of well-decorated, comfortable offices, with ping pong tables and beer on tap. It’s a construct of employee engagement that now feels almost painfully out of touch.

It can be tricky for large organizations to track employee software licenses given the multitude of applications and activities that continuously take place across the business. On a given day, a typical organization with 10,000 employees using only a dozen applications still results in more than 100 thousand application interactions. Each of these employee experiences has the potential to create IT issues that IT needs to stay ahead of without going over budget.

What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as the Great Resignation has paved the way for a new trend in the labor market: the Great Regret. In 2021, when the job market restabilized more than a year after the pandemic began, we saw a massive uptick in workers leaving their employers for new jobs.