The only constant in the technology industry is CHANGE. We all know that while change may be a constant and has the potential to bring enormous benefits to an organization, change can also be incredibly disruptive. Technology trends such as Cloud, BYOD (Bring Your Own Device), virtual applications and desktops, and mobility have resulted in increased data volume, variety, velocity and complexity, and have turned IT operations management into an overwhelming challenge.

Managing workplace technology is more complex now than ever before. The world as we see it has changed, leading to a burst of technological innovations aimed at creating efficient digital workplaces creating more flexibility for employees but are something of a monster for IT to manage. Managing the complexity of the digital workplace at an enterprise level requires visibility into every digital asset.

Recently, a top consulting firm’s VP, of IT Operations, managing 80K endpoints asked: “What shall we do to Drive down the Service Desk cost by 30%?” This doesn’t come as a surprise. In fact, we’ve been hearing this question from many IT teams lately, across all industries. EUC managers know that reducing Service Desk costs will directly impact employee satisfaction and result in an increase in escalations.

In today’s Digital Workplace, Managing Hardware assets efficiently is every IT team’s mandate. Despite the uptick in the adoption of virtualization in various client-side components including end users’ desktops, Their PHYSICAL DEVICE – still plays a significant role in the overall digital experience and their Productivity. However, when it comes to Managing and Upgrading these Devices, most organizations decide to replace the device based on their age.

In today’s era of “Work from anywhere”, Data Security & Data Encryption has become a vital security step for organisations world-wide and a key component for security compliance. BitLocker is one of the popular Software Stacks for enforcing encryption on all devices & drives. Exponential complexity for managing the encryption compliance and the backup of the recovery keys for all devices in the organization has increasingly become a key challenge for EUC Professionals.

This year’s Experience Everywhere is in the books – and just as we expected, the New York crowd helped us end this unforgettable four-city tour on a high note. We knew we had to bring something special for our big return to a live conference, and our incredible attendees and a star-studded lineup of speakers helped us do just that.

Stable network connections are your business’s lifeline. Vital elements of your modern workplace—such as hybrid working, SaaS application usage, and online collaboration—depend on good network performance, contributing to employee productivity and satisfaction. But when network problems started to escalate for one of our customers, they realized they needed to look beyond their traditional network performance monitoring tools to solve the issue.

When IT budgets are tight—and they almost always are—pressure comes down to cut costs, streamline technology stacks, and overall do more with less. And when a recession hits, you’re going to see your budget get slashed—unless you can transform your IT department from a cost center to a strategic partner in recession planning and cost efficiency.

Sometimes an IT ticket is just an IT ticket. But far more often, when one or a few tickets are submitted, it means there are many more users and systems exposed to the same issue. IT issues can quickly get out of control and affect many employees, sometimes overnight. When these get out of control, they can become “top call drivers” that bring your team, department, business lines, and even entire business to a halt.

The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.