Operations | Monitoring | ITSM | DevOps | Cloud

Atlassian is shutting down OpsGenie. New sales stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027. As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian’s recommended path, or choose a different solution. And if you’re not sure JSM is the right fit for your team’s alerting needs, this review will help you decide. I signed up for JSM and put it through real-world testing.

Last week, I ordered a pizza on a food delivery app. And they promised the delivery in 30 minutes. Similarly, all digital services: Apps, websites, cloud platforms, etc, make promises about speed, uptime, and reliability. The difference is how they track and measure those promises. That’s where SLA, SLO, and SLI come in. These three metrics define what “reliable” actually means. They turn a vague claim like “99.9% uptime” into something you can measure, track, and act on.

With increasing cyberattacks and cloud outages, maintaining system resilience is critical. A robust Disaster Recovery (DR) strategy enables teams to prepare for unexpected events. It makes sure they can recover critical systems and data with minimal disruption. This blog will cover what disaster recovery is, why it matters, and the key components of an effective Disaster Recovery Plan. We’ll also walk through the steps for creating your own strategy.

A single outage can stop operations, affect customers, and impact trust. In a world of pandemics, cyberattacks, weather events, and supply chain delays, your team cannot pray that something does not break. Business continuity drives your team to stay ready, recover earlier, and keep downtime lower. In this blog, we’ll explain what business continuity means, how to create a solid business continuity plan, and which approaches help teams keep operational during a disruption event.

The Incident Response Lifecycle is a step-by-step process that helps engineering teams detect, respond to, and recover from unexpected system disruptions or outages. It includes a series of six practical stages: Detection, Analysis, Impact Mitigation, Incident Resolution, Service Restoration, and Post-Incident Analysis. By following this lifecycle, teams can minimize downtime, reduce business impact, and continuously strengthen system reliability.

It all began when I spun up an AWS t4g.small burstable instance for a side project. Nothing unusual just another day in the cloud. But the moment I connected through SSH, something caught my eye. The system greeted me with a temperature reading of -273.5°C. Wait… what? That’s 0 Kelvin, the point where atomic motion completely stops. In other words, absolute zero , a state that’s theoretically impossible for anything to operate in.

Managing incidents manually isn’t realistic when their number keeps growing. That’s where automated incident response tools come in. They handle routine tasks so you can focus on actual problem-solving. In this blog, I’ve put together a list of the 9 best automated incident response tools for you. I looked at each one based on four key areas of the incident response process. This will help you see how they handle everything from start to finish.

While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.

Today, we are introducing Resolved by Timer. It is a timer you can set on your incidents. When the timer runs out, the incident resolves on its own. Not all incidents need manual attention. Sometimes they just sit on dashboards, adding noise long after they have stopped mattering. And when that happens, Spike also treats them as “open incidents,” which can end up suppressing new alerts if the same problem re-triggers later. Resolve Timer solves both problems.

When incidents strike, your on-call engineer jumps in first. They assess the issue, triage it, and try to resolve it. But sometimes, they can’t solve the problem or aren’t available. That’s when escalation policies step in to find the right backup. In this guide, I’ve explained how escalation policies work, why every team needs them, and how you can set up one. Also, I’ve included ready-to-use templates to help you get started fast.