Operations | Monitoring | ITSM | DevOps | Cloud

If you’re working with microservices in a large distributed environment, you’ve probably got your monitoring and logging on lock, and you may even be lucky enough to have properly instrumented APM (distributed tracing) for consumer calls. But, did you know you’re likely still facing an observability gap? How many incidents have you worked that required hours of sleuthing only to end with a single team needing to roll back a deployment? It’s more common than you may think!

Our customers rely on Splunk’s mobile apps when they are on-call and troubleshooting in high-stress situations. Splunk’s customer base includes 96 of the Fortune 100 , many of whom rely directly on Splunk’s mobile app to help them solve outages or large scale performance problems. Therefore, they need a reliable quality of experience they have with our products and services. My team and I work on two mobile apps at Splunk: 1.

One of the most challenging and rewarding things I do as a Principal Software Engineer in our Splunk Mobile division is ensuring our customers’ experience meets the quality and standards we promise to keep. My team and I are part of an on-call rotation that is committed to measuring and optimizing key Service Level Indicators (SLIs) using Splunk Real User Monitoring (RUM) and Splunk On-Call (iOS & Android) mobile apps.

Why should only Dashboard Studio users get all the fun new features on Splunk Mobile and Splunk TV? To spread the cheer this new year, we brought the latest and greatest Mobile and TV features to IT Service Intelligence (ITSI) Glass Tables, so that you can view your ITSI data anywhere at any time!

Over the last couple years, cloud transformation has become increasingly critical, evolving from a preferable priority to an urgent imperative. In our rapidly changing world, organizations have had to innovate at unprecedented rates — and those most successful are harnessing the power of cloud to move faster and smarter. But it’s more than a simple migration.

Splunk customers are security conscious organizations demanding enterprise-grade features for their global workforce. Today, we are excited to announce several Splunk Synthetic Monitoring updates, including: support for Single Sign-On (SSO) via SAML 2.0, Concealed Global Variables, and an updated synthetic browser version (Chrome 97).

OpenTelemetry enables Observability, and building observable systems requires you to understand the various ways in which they can fail. Jumping from one possible fix to another and one change to another without fully recognizing the impact on the system can be a significant hindrance to a successful customer experience. In this post, I’ll explain how to get started with OpenTelemetry to help you make your systems more observable.

Over 85% of global organizations will be running containerized applications in production by 2025 say Gartner, with 4 in 5 enterprises expected to move their workloads from on-premises infrastructure to the cloud. Migration to the cloud has IT admins and/or SREs managing an increasingly complex, hybrid IT environment, with an uphill battle of trying to monitor and troubleshoot their infrastructure components and services in real time.

Stability and resiliency of cloud services are top of mind for organizations today. Whether rising to the challenge of a surge in pandemic-driven demand, or fire fighting an unexpected outage, you still have to support your own customers.

A common challenge that I see when working with customers involves running complex statistics to produce descriptions of the expected behaviour of a value and then using that information to assess the likelihood of a particular event happening. In short: we want something to tell us, "Is this event normal?". Sounds easy right? Well; Sometimes yes, sometimes no. Let's look at how you might answer this question and then dive into some of the issues it poses as things scale-up.