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squadcast

Beyond SLAs: Rethinking Service Level Objectives in Incident Response

Apr 24, 2024 By Vishal Padghan In Squadcast
In the context of IT service management, Service Level Agreements (SLAs) have long been the cornerstone for measuring and ensuring the quality of services provided to customers. However, as technology evolves and incidents become more complex, relying solely on SLAs may not be sufficient. This is where Service Level Objectives (SLOs) come into play, offering a more nuanced approach to Incident Response.
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catchpoint

Bridging the IT-business comms gap comes down to this one word: Ask

Apr 24, 2024 By Leo Vasiliou In Catchpoint
A highlight of the SRE Report is the insightful analysis based on the organizational ranks of respondents. The 2023 installment exposed significant misalignment between practitioners and management in several key areas, including the benefits of AIOps, the challenge of tool sprawl, and attitudes towards blamelessness. While the 2024 SRE Report showed a rare consensus on the importance of monitoring external endpoints, it uncovered yet more ongoing differences. Let’s dive in.
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squadcast

SRE and the Enterprise: Building a Culture of Reliability at Scale

Apr 23, 2024 By Vishal Padghan In Squadcast
As the digital landscape evolves at breakneck speed, enterprises face an increasingly complex challenge: how to ensure their systems remain reliable and available amidst the chaos of modern technology. In this journey, Site Reliability Engineering (SRE) emerges as a beacon of hope, offering a pragmatic approach to building a culture of reliability at scale.
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zenduty

What Is Denormalized Data?

Apr 17, 2024 By Anjali Udasi In Zenduty
Traditional database design prioritizes data integrity through normalization. However, for read-heavy workloads, normalized data structures can lead to complex queries and slower performance. Denormalization offers an alternative approach to optimize query execution and improve efficiency. A study concluded that denormalization can improve query performance when implemented with a thorough understanding of application requirements.
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squadcast

Squadcast Ranks in the Top 10 Incident Management Tools Report by G2

Apr 12, 2024 By Sanjog Sandhu In Squadcast
Reaching the top 10 tools in the Incident Management category marks an important milestone for Squadcast. This accomplishment underscores our commitment to actively incorporate customer feedback into our product development process and vision. From the outset, our objective has been to design a platform that streamlines Incident Response workflows by integrating On-Call Management, Incident Response, SRE, AIOps, and Automation into one cohesive system.
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squadcast

Streamline Incident Resolution with Squadcast's Outgoing Webhooks

Apr 12, 2024 By Chitra Bisht In Squadcast
Incident responders often find themselves under pressure to resolve issues quickly and efficiently. Once the alert comes in and the incident resolution starts, the actions taken in the next few minutes can make all the difference. Essential actions involve collaborating with team members and invoking specialized scripts for common issues like disk space shortages or server restarts.
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opsmatters

PagerDuty Alternatives: Which is the Best for Your Team?

Apr 12, 2024 By OpsMatters In OpsMatters
PagerDuty is an incident management platform that uses its SaaS-based operations to prevent and manage business-related problems while maintaining a smooth customer experience. Used by developers, IT persons, and DevOps, PagerDuty ensures that businesses get the required data that could help them manage events that can impact their brand reputation and revenue. Their business-wide incident response, hundreds of integration tools, machine learning, on-call scheduling, and escalations make PagerDuty a popular incident management platform.
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