Operations | Monitoring | ITSM | DevOps | Cloud

Why You Should Rely More on Your IT Self-Service Portal

No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas other times, we’re sitting there doing nothing because we forgot our passwords and must wait for an administrator to reset them.

5 best incident management tools of 2023

Put simply, managing incidents—big or small—is good for business. Not only is it a regulatory requirement, but also a factor in your profits. Your customers expect smooth operations, good customer service and protection. A dedicated incident management tool can help protect all of these. While many may think of incidents as an IT or DevOps issue, it’s hard to over emphasize that they can happen in any department.

Automating Root Cause Analysis with AIOps

A lot is expected of automation in IT environments in the next few years. By 2024 Gartner predicts IT automation will drive a 20% reduction in unplanned downtime and lower operational costs by 30%. At the same time, the efficiencies generated by IT automation and analytics will allow organizations to refocus 30% of their IT operations management resources from support to “continuous engineering.”

Why DevOps needs an AIOps approach?

This need for AIOps was simmering conveniently and gradually reaching its threshold when the pandemic suddenly hit the world, pushing organizations into remote work. The sudden, global-scale change raised challenges for IT operations teams to monitor and detect incidents in a distributed environment and maintain cybersecurity and compliance. While the pandemic pushed some organizations into the reality of remote work, others were already on their way to digital transformation.

A guide to successfully onboarding a developer

The onboarding experience sets the tone for a new developer — beyond the interview process, this will be the developer’s first impression of the company and the job. The onboarding process should be thoughtfully designed and should give the developer the tools they need for success and autonomy. Before you start crafting your onboarding process, think back to your first few days at the organization.

How to Deploy a Cribl Stream Leader, Cribl Stream Worker, and Redis Containers via Docker

As mentioned in our documentation, Cribl Stream is built on a shared-nothing architecture. Each Worker Node and its processes operate separately and independently. This means that the state is not shared across processes or nodes.This means that if we have a large data set we need to access across all worker processes, we have to get creative. There are two main ways of doing this: In this blog, we’ll walk through how to deploy a Stream leader, Stream worker, and Redis containers via Docker.

Elevating telecom service delivery: A chat with industry experts

The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.

Integrating Cloudsmith with Your Roadie Developer Portal

Customers can now integrate Cloudsmith with Roadie, letting users monitor key Cloudsmith data within the Roadie developer portal. Cloudsmith has just announced an exciting new integration with Roadie, a start-up that provides SaaS for Backstage, a service catalog open-sourced by Spotify that automatically tracks your microservices. Organizations use Roadie to build a software catalog and developer portal for internal systems, centralizing information in one convenient location.

Comparing Amazon ECS launch types: EC2 vs. Fargate

Amazon Elastic Container Service (ECS) is a fully managed container orchestration service that enables users to easily run, manage and scale containers on AWS. With ECS, you can deploy containers either on a cluster of Amazon EC2 instances or on AWS Fargate, a serverless computing engine for containers. In this article, we’ll look at how these two launch types compare and explore how to start using them.