Operations | Monitoring | ITSM | DevOps | Cloud

Not to put too fine a point on it, but we think distributed tracing gets a very bad rap for being too complicated and labor-intensive. We’re here to show you three ways you can jumpstart a distributed tracing effort, starting small and expanding as it makes sense. These examples involve only a little code and perhaps a bit of a mindset change. Starting small with distributed tracing can even be fun, because who doesn’t like getting customized results without much work?

I/O wait is a plaguing issue in Linux. Speaking in layman terms, I/O wait is the time taken by the processor (here, CPU) to complete an input service request. Ideally, our CPU doesn't seem to do any work when it is processing one input request at a time, thus the duration between your input and the output provided by the system can be treated as the I/O wait time.

As a site reliability engineer (SRE), you juggle a lot of moving targets. You keep tabs on your operational environment’s health and maximize service levels, all while trying to scale your business and exceed client expectations. To hold it all together, you’ve likely implemented a hybrid cloud strategy to keep a watchful eye over everything: your on-premises infrastructure, containers, and numerous cloud deployments.

I spent the last few months of 2022 sharing my experience transitioning networks to the cloud, with a focus on spotting and managing some of the associated costs that aren’t always part of the “sticker price” of digital transformation.

Splunk Hunk is the nickname of Splunk Analytics for Hadoop. Hunk is an app available in Splunkbase. It is great for exploring, analyzing and visualizing data in Hadoop and NoSQL data stores. Hunk offers a shortcut around the hard work of inventing and coding every inquiry in Hadoop. Hunk helps to create insights from big data, without the need for specialized skills, fixed schemas, or months of development.

Cloud computing and the use of cloud native architectures enable unparalleled performance, flexibility, and velocity. The speed of innovation has driven significant advancements across industries, but as digitalization continues pushing applications and services to the cloud, bad actors’ intrusion techniques have also become more sophisticated.

CDI’s partnership with BigPanda has catapulted them to the forefront of modern IT operations. Through reselling and implementing BigPanda’s technology for customers, CDI saw the remarkable value of the platform and began to integrate it into their own business. In the process, they’ve become a partner and a customer—leveraging the product to transform their own operations in ways that previously seemed unimaginable.

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.

January has always been a time when we look back at the previous year and ask ourselves ‘What could I have done differently?’. This can often then lead us on to setting some new year’s resolutions, which we hope will make the coming year much better. Sadly, for many of us these have fallen by the wayside come February.

The DevOps industry has been experiencing rapid growth over the past few years. However, with this growth comes a shortage of skilled DevOps engineers who can efficiently implement and maintain the practices. Organizations are facing the challenge of finding and retaining qualified professionals, but there is a solution. Utilizing the right tools and technologies can empower organizations to overcome the DevOps talent shortage.