Operations | Monitoring | ITSM | DevOps | Cloud

Azure Active Directory (Azure AD) is a comprehensive cloud-based platform used around the world. It is an identity provider and access management service. If a company employs OneDrive, Skype, or Outlook, they are already using Azure in some capacity. Similarly, if a company uses Microsoft Teams or other applications in the Microsoft Office Suite, they are accessing them by logging into Azure AD.

Service Level Agreements (SLAs) are a crucial part of Service Level Management, and therefore one of the key components of IT service management. They are the basis for building and delivering IT services, and play a key role in ensuring that both the client and the service provider are on the same page and that the service delivery is at par with or exceeds customer expectations.

Founded in 2015 with a mission to “empower eCommerce businesses to deliver a top-notch customer experience,” Gorgias is a multi-channel eCommerce helpdesk service for small to medium businesses. Among their core values are ownership, excellence and a customer-first mindset, and CTO and co-founder Alex Plugaru understood from day one that, for engineering teams to be successful, the tools he set them up with had to facilitate that.

Hyperconverged infrastructure (HCI) is a data center architecture that uses software to provide a scalable, efficient, cost-effective way to deploy and manage resources. HCI virtualizes and combines storage, computing, and networking into a single system that can be easily scaled up or down as required.

Self-hosted runners allow you to host your own scalable execution environments in your private cloud or on-premises, giving you more flexibility to customize and control your CI/CD infrastructure. Teams with unique security or compute requirements can set up and start using self-hosted runners in under five minutes.

In today’s tech-savvy world, apps not only add value to your brand but are also required to deliver fast responses and real-time problem solving with 24/7 availability. If your business relies on software applications for day-to-day operations, application performance monitoring (APM) is critical. APM tools allow you to pinpoint performance issues quickly, ensuring peak app performance.

Though rare, Microsoft Teams outages can impact the productivity of your entire organization. For IT teams, staying one step ahead of an outage has never been more critical. From the time an outage begins productivity can plummet and IT starts to scramble in the dark to identify who, where and what is impacted and why. Below we unpack this week’s outage and outline the difference that deep Microsoft Teams monitoring can make.

Qovery V3, which is the most significant product evolution of the last twelve months, was launched in Alpha testing about two weeks ago now. We started gathering some feedback and also added some new functionality since then so let’s take a look on how’s going.

IT teams have been relying on observability tools to (theoretically) provide intelligence and insights into operating conditions within an organization’s digital infrastructure for years. But most of these tools have come with significant shortcomings that leave IT teams wanting more.

“Overwhelming.” It was the only word Grafana Labs CEO and Co-founder Raj Dutt could use to describe how it felt to look out at the sea of more than 600 Grafanistas gathered together in Whistler, British Columbia, for the first company-wide employee event in two years.