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What Customer Success Means to Sentry

At Sentry, collaboration is vital to everything we do. While this collaboration is often internal (product and engineering), we also recognizes the value of external, customer-focused collaboration. Enter: Sentry’s Customer Success team. As a group of experienced Customer Success Managers (CSMs), we’re here to help our paying customers achieve their objectives and get the most out of Sentry.

IoT open source - what are its advantages and disadvantages?

When we talk about IoT (or the Internet of Things), we immediately imagine a series of devices – although IoT is much more than that, we often think of household appliances – working in a coordinated way, as if by magic. But those who work with magic (like those who work with engineering) know that behind a great effect there is a complicated and laborious mechanism designed to make the trick work perfectly, and the audience is first surprised and then breaks into applause.

How to Communicate with Customers During an Outage

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

XpoLog Announces: New Analytics App for Linux Logs

XpoLog 7 brings your data into a new age of log analysis and management. While the industry is focused on developing advanced search abilities and simplifying log analysis, nobody has been able to resolve the persistent issues of the long, complex and tedious deployments. Up until today! XpoLog 7 is proud to offer full automation of the entire log management lifecycle!

Creating the company culture

It is easy to communicate when you are only two. That was us when starting off WebGazer. The easiest way to decide on an issue was to discuss it in person or on the phone. We did not need to think on in-house culture, values and so on. This is mostly due to the fact that we, two of us, were all those at once. We were walking-ethics, values and everything you would expect from a website monitoring service.

Terraform vs Helm Charts

With the increasing adoption of containerization, the need arose to manage, schedule and control clusters of containers, and that’s where Kubernetes comes in. Kubernetes is an open-source system for automating deployment, scaling, and management of containerized applications, generally being Docker containers. When interfacing with Kubernetes, 2 competing tools are often discussed: Terraform, and Helm.